25/05/2026
As part of the Tourism 2030 (T2030) strategy, Visit Canberra is committed to strengthening Canberra’s position as an inclusive and accessible destination.
The accessible tourism market is both significant and growing - representing millions of travellers who are actively seeking destinations that cater to diverse needs.
To support local tourism businesses, we have partnered with the Australian Tourism Export Council (ATEC) to offer Canberra tourism operators free access to ATEC’s Accessible & Inclusive Host program, along with an expert-led online Q&A session to help bring the learnings to life.
ABOUT THE PROGRAM
The Accessible & Inclusive Host program is a self-paced online training program designed to build skills and confidence to welcome visitors of all abilities, backgrounds, and life stages. Whether you are new to accessible tourism or looking to build on existing knowledge, the program guides participants through three key modules:
Culture Ready: Understanding the accessible tourism market
Product Ready: Identifying customer needs and tailoring experiences
Service Ready: Understanding service expectations and adapting to meet diverse customer needs
Each online module takes approximately 45 minutes and can be completed at your own pace.
KEY DATES
The program will be delivered across the following stages:
Tuesday 2 June, 3pm–4pm: Online program introduction with ATEC
By Monday 22 June: Complete the three online, self-paced learning modules
Tuesday 23 June, 3pm–4pm: Online expert-led Q&A session
We encourage you to take advantage of this free training opportunity.
Register by Friday 29 May: https://www.surveymonkey.com/r/QMZ8H5T