30/10/2026
Crisis management is not only about knowing how to respond when something happens. It is also about having the right information to make decisions and being able to anticipate what could happen next.
This was one of the key conversations at ’s Destination Crisis Management & Operational Response in Travel training day.
Our CEO, Mireia Delgado, shared our approach to proactive destination crisis management, looking at how evidence, investigation and risk indicators can help organisations understand exposure, prioritise actions and move from reaction towards anticipation.
The day also brought together different perspectives from across the travel industry on crisis planning, operational response and recovery a valuable opportunity to discuss how we can continue strengthening preparedness across the sector.
Thank you to ABTA for bringing these conversations together and for giving us the opportunity to contribute once again.