Energy & Water Ombudsman WA

15/06/2026

Today is World Elder Abuse Awareness Day. Our team were out at the Purple Pickleball event in Pinjarra, Shire of Murray this morning together with Consumer Protection WA and Equal Opportunity Commission WA , talking with community members about how we can help with complaints.
For more information or to make a complaint, call us on Freecall 1800 754 004 or visit energyandwater.ombudsman.wa.gov.au/

12/06/2026

Special thanks to the amazing interns from The McCusker Centre for Citizenship at UWA for their outstanding work in Semester 1, March to May 2026.

This is what they had to say:

Ana Trost in our Community Engagement Team, "My experience at Ombudsman WA has been incredibly rewarding and has deepened my understanding of public service. I have been able to translate both my lived experiences and analytical skills into meaningful contributions for Western Australia’s community. It has reinforced my motivation to continue challenging myself and pursue a career centered on positive change.”

Sumaya Shimu in our Child and Family Safety Team, “My internship with Ombudsman WA allowed me to contribute meaningful research work to the Child and Family Safety Team while learning from a genuinely welcoming and cooperative group. The experience strengthened my analytical skills and deepened my understanding of child protection practice.”

Zak Spillman in our Charitable Trusts Team, “I contributed to the research in how the Charitable Trusts Commission can improve its accessibility, in particular for the Aboriginal community. I really enjoyed my time in the office and working in an area which is relatively new. The team was super helpful and ensured I had every resource to make my time at the Ombudsman a successful one.”

We wish Sumaya, Zak and Ana on the best in their future careers and endeavors.

12/06/2026

We can look into and resolve complaints about electricity, gas and water providers in WA.

You need to make a complaint to your provider first and give them a chance to fix the problem. We can help with problems such as:
• Bills, such as mistakes and unexplained usage
• Outages, disconnections and water quality problems
• Poor customer service
• Payment plans, debts and defaults
• Damage to property caused by the provider

For more information or to make a complaint
https://energyandwater.ombudsman.wa.gov.au/complaints

05/06/2026

Our new Energy and Water Ombudsman WA website is live!

The new design is a contemporary reflection of how we now navigate online information and expect websites to function, with a strong focus on improved security and accessibility.

We have also introduced a fresh look that better represents our inclusive and approachable service.

Take a look at the new website: https://energyandwater.ombudsman.wa.gov.au/

04/06/2026

03/06/2026

Each year we sponsor National Reconciliation Week street banners with Reconciliation Australia as part of our ongoing commitment to actively support reconciliation in our work: protecting people's rights, improving services, preventing harm and supporting vulnerable communities.

This morning our staff had a Reconciliation Week morning tea, an opportunity to gather, listen to the Uluru Statement and recognise the significance reconciliation has in our everyday work. We joined the Sorry Day Flower Project creating purple Native Hibiscus flower art, a community-led initiative by the South West Aboriginal Women's Collective. Find out more about this initiative and how you can get involved here South West Aboriginal Women's Collective.

27/05/2026

This year, National Reconciliation Week calls us to be ‘All In’ – for all Australians to commit wholeheartedly to reconciliation every day.

At today's Reconciliation Week breakfast in Optus Stadium, Ombudsman WA staff listened to a remarkable morning of truth telling, calling us to continue showing up and listen. That it is by listening to understand the past, we can understand the present to truly walk together for meaningful change in the future.

See upcoming events for National Reconciliation week in WA here http://bit.ly/4ftqcAH Reconciliation Australia

01/05/2026

This week some of our front line staff attended Mental Health First Aid training with Tanya Hallett from Trauma Informed Practice Training.
A very important step for our office is improving psychological safety and resilience in our teams, and supporting our staff to deliver trauma informed services.
This helps people in our community be heard, improves services and promotes the safety of vulnerable people.
For more information or to make a complaint, call us on Freecall 1800 754 004 or visit https://energyandwater.ombudsman.wa.gov.au/

09/03/2026

This morning for International Women's Day (IWD) in Kununurra, Principal Assistant Ombudsman Complaint Resolution Brianna Lonnie spoke at the breakfast hosted by the East Kimberley Chamber of Commerce and Industry.
Brianna spoke about access to justice being a human right, accessibility beginning with awareness, and creating accessible workplaces that allow women to fully participate and not limit their economic empowerment, independence or future career opportunities.
IWD celebrates the leadership and contributions of women, and calls attention to ongoing actions to balance the scales on gender equality.
As part of our Regional Awareness and Accessibility Program, our staff are in Kununurra this week following up complaints and speaking with organisations about issues our services can help resolve.
Contact us for more information on freecall 1800 754 004 [email protected]

06/03/2026

For those in the Wheatbelt region, our team are at Wagin Woolorama today and tomorrow Saturday 7 March. Working alongside Ombudsman WA, Consumer Protection WA and the Telecommunications Industry Ombudsman, you can find us in the Home & Lifestyle Pavilion and find out how we can help with complaints about:
- An electricity, gas or water provider
- A State Government Agency
- A local government (your city, town or shire)
- Housing, motor vehicles, scams or Australian Consumer Law
- A phone or internet provider
Or contact us for more information on freecall 1800 754 004 [email protected]