What are the opening hours?

Monday 8:30am - 4:30pm Tuesday 8:30am - 4:30pm Wednesday 8:30am - 4:30pm Thursday 8:30am - 4:30pm Friday 8:30am - 4:30pm Saturday 8:30am - 4:30pm

Energy & Water Ombudsman WA

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Energy & Water Ombudsman WA

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Energy and Water Ombudsman WA independently investigates and resolves complaints about energy and water providers in Western Australia.

The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas and water providers in Western Australia. Our services are free and available to everyone. Residential and small business customers can complain about the electricity, gas and water providers listed on our website. If you have a complaint, contact your provider and if it is not resolved, you can contact us. For more information or to make a complaint call us on 1800 754 004 or visit https://energyandwater.ombudsman.wa.gov.au/

29/10/2026

𝗪𝗲 𝗮𝗿𝗲 𝗰𝗼𝗺𝗶𝗻𝗴 𝘁𝗼 𝗠𝗮𝗻𝗷𝗶𝗺𝘂𝗽 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗦𝗼𝘂𝘁𝗵 𝗪𝗲𝘀𝘁 in November!

Joined by Consumer Protection WA and Ombudsman WA, we are connecting with communities in Bunbury and Manjimup in November.

Come and have a chat and find out how we help with:
▶ Issues with WA government services and local councils
▶ Problems with your electricity, gas and water provider
▶ Scams
▶ Your rights when buying items and when things go wrong
▶ Tenancy issues
▶ Dodgy vehicles and more...

Come and meet with us at the following FREE events:

🍔 𝗟𝘂𝗻𝗰𝗵 & 𝗟𝗲𝗮𝗿𝗻 𝗠𝗮𝗻𝗷𝗶𝗺𝘂𝗽
📅 18 November, 12:30-2:00pm
📌 Wellness and Respite Community Centre, Manjimup
👉 Register via the QR code

❔𝗦𝗺𝗮𝗿𝘁𝟮𝗔𝘀𝗸 𝗕𝘂𝗻𝗯𝘂𝗿𝘆
📅 19 November, 10:00am-1:00pm
📌 South West Sports Centre, Bunbury
🚶‍♀‍Come along, no need to register

28/10/2026

Over the next two days we're at the Financial Counselling Western Australia Conference 2026 in Perth, themed 'Hand in Hand: Collaborative Practice'.

If you're at the conference, come and say hi to our friendly staff. Our team is connecting with financial counsellors to share how we help resolve energy and water complaints and support their vital work across the community.

For more information or to make a complaint, call us on Freecall 1800 754 004 or visit https://energyandwater.ombudsman.wa.gov.au/

27/10/2026

𝐁𝐮𝐧𝐛𝐮𝐫𝐲 𝐚𝐝𝐯𝐨𝐜𝐚𝐭𝐞𝐬 - 𝐅𝐫𝐞𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐧𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲

Come to this information session and networking where you can hear from staff from Ombudsman and Consumer Protection WA.
- complaints about state and local government services
- issues with charitable trusts
- energy and water ombudsman complaints like billing and hardship
- how to raise Australian Consumer Law disputes and poor trade practices
- tenancy issues, and more

Aimed at lawyers, financial counsellors, community workers supporting vulnerable people and other advocates. Learn more to help your clients.

In partnership with the South West Law Society, lawyers can attain 1 CPD point in Professional Practice (fee applies).

📅 Thursday 19 November
⏲️ 4:30-5:30pm information session
💬 5:30-6:30pm networking
📍 Vat2, Jetty Road, Bunbury
💲 Free to attend, canapes provided. Fee applies for lawyers to obtain CPD points, on application to the South West Law Society.
👉 Registrations essential: https://events.humanitix.com/networking-sundowner-with-swls-and-ombudsman

05/10/2026

UPDATE: due to weather and safety concerns, this event has been postponed until 11th December.

This week our team will be in Northam on Thursday 8th October at Bernard Park from 10am to 2pm, for Turn Up in Blue Day.

During Mental Health week, this free event promotes community connection, wellbeing, and support services in the Wheatbelt.

Have a talk with our friendly staff about how we can help with complaints with a:
- electricity
- gas
- water provider

Or contact us for more information on freecall 1800 754 004 [email protected]

Holyoake Amity Health WA Shire of Northam

30/09/2026

🔌Are you a provider or a customer of a solar as a service or on-site power supply service?

The new Alternative Electricity Services Regulations and Code of Practice for on-site power supply services are extending customer protections for on-site power supply customers as of 1 February 2027.

⚡Make sure you’re ready for 1 February 2027 by registering with the Economic Regulation Authority, becoming a member of the Energy and Water Ombudsman WA Scheme, and understanding your customer obligations under the Code of Practice.

Learn more about the Alternative Electricity Services regulations and what they may mean for you at https://www.wa.gov.au/organisation/energy-policy-wa/alternative-electricity-services-aes-framework

25/09/2026

Go Freo!

Fremantle Dockers

21/09/2026

This week our staff will be in Geraldton for the two days of the Yamatji on Country event.

Come and have a yarn with us at our stall about any complaints you may have with a local council, state government agency, Charitable Trust, or energy and water provider.

We will also be meeting with local community organisations in Geraldton during the week to discuss the range of work the Ombudsman does and how we can assist.

This community engagement is part of the Ombudsman’s ongoing regional outreach. It’s important our staff hear directly from people in regional and remote communities, and raise awareness about our services for all Western Australians.

https://energyandwater.ombudsman.wa.gov.au/

18/09/2026

A rare opportunity to shape the future of public sector oversight.

Join Ombudsman Western Australia as our new Chief Operating Officer.

This newly created executive role will work closely with the Ombudsman and Deputy Ombudsman to help position the office for the future, strengthen organisational capability and respond to evolving community expectations.

This is a unique opportunity to influence the direction of an independent integrity agency at a pivotal point in its evolution and leave a lasting legacy for the Western Australian community.

Total Remuneration 250K | Five-year fixed-term appointment with the possibility of extension

Applications close Tuesday 6 October 2026 at 5.00 pm (WST).

View the full role description and apply via the WA Government Jobs Board: https://apply.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=418774

18/09/2026

This is an exciting opportunity to join us as the Principal Assistant Energy and Water Ombudsman and play a key role in shaping the organisation's future.

We are seeking an Executive Leader to strengthen the Energy and Water Ombudsman WA’s sustainability and grow a responsive, intelligence-led service that improves outcomes beyond individual complaints.

This role offers a rare opportunity to lead a service that supports Western Australians and drives better practice across the energy and water sectors. You will help ensure the Energy and Water Ombudsman WA remains trusted, effective, and future ready, while strengthening customer confidence in the Energy and Water Ombudsman’s accessibility and fairness.

Total Remuneration 250K | Five-year fixed-term appointment with the possibility of extension

Applications close Tuesday 6 October 2026 at 5.00 pm (WST).

View the full role description and apply via the WA Government Jobs Board: https://apply.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=418855

Address

Level 2, Albert Facey House, 469 Wellington Street
Perth, WA
6000

Opening Hours

Monday	8:30am - 4:30pm
Tuesday	8:30am - 4:30pm
Wednesday	8:30am - 4:30pm
Thursday	8:30am - 4:30pm
Friday	8:30am - 4:30pm
Saturday	8:30am - 4:30pm

Telephone

+611800754004

Website

https://energyandwater.ombudsman.wa.gov.au/

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