Office of the Tax Ombud

Office of the Tax Ombud The Office of the Tax Ombud aim to provide taxpayers with a free, impartial, fair and expeditious channel for resolving their differences with SARS.

The Office of the Tax Ombud (OTO) was established in October 2013 in terms of section 14 and 15 of the Tax Administration Act 208 of 2011, with the aim of providing taxpayers with a free, impartial, fair and expeditious channel for resolving their differences with SARS.

“The mandate of the Tax Ombud is to review and address any complaint by a taxpayer regarding a service matter, or a procedural o

r administrative matter arising from the application of the provisions of a tax Act by SARS.”

Principles

•Accountability - administrative justice requires that taxpayers have a rational and fair reason for decisions made and actions taken by the South African Revenue Service. Our Office also has a duty to provide the same.

•Transparency - fairness requires that information and criteria used by SARS and our Office to inform decision making be made available to taxpayers.

•Efficiency - our Office has a duty to ensure a prompt resolution for complaints by following procedures that do not duplicate or contradict each other and cause additional administrative burden for taxpayers.

•Effectiveness - ensuring that our case management system identifies bona fide cases and adequately reviews them before referring them to SARS will increase the probability of a fair resolution for the taxpayer.

•Honesty - as an independent and impartial redress channel for taxpayers, we assist taxpayers who act honestly in relation to their tax obligations.

•Confidentiality - the Tax Ombud holds all communications with taxpayers in strict confidence unless authorised otherwise. Motto

“Fairness at All Times”

18/06/2026

Your feedback shapes a better tax system.

The OTO is always pleased to hear from taxpayers. Let us know how we’re doing!

Tax Ombud ensures fairness.

Spotted at the ! 📍 OTO Chief Executive Officer Mmamelao Malakalaka connecting with Tax Practitioner Sunil Pranpath.Buil...
18/06/2026

Spotted at the ! 📍 OTO Chief Executive Officer Mmamelao Malakalaka connecting with Tax Practitioner Sunil Pranpath.

Building meaningful partnerships with practitioners ensures we keep driving fairness and transparency across the tax profession.

18/06/2026

OTO Takes the Stage at the Accounting Indaba 2026!

Acting CEO, Mmamelao Malakalaka leads the conversation on leadership under pressure.

Then visit our stand for practical tax guidance.

Tax Ombud ensures fairness.



18/06/2026

Live Now 🎤

OTO Acting CEO, Mmamelao Malakalaka on stage: Leadership Under Pressure.

📍 Visit our stand, continue the conversation.

Tax Ombud ensures fairness.



18/06/2026

📢 Day 2 at the Accounting Indaba 2026!

We are hearing powerful, real-life testimonies from taxpayers who have experienced how the Office of the Tax Ombud is making a difference.

Tax Ombud ensures fairness.

Leadership. Integrity. Impact. The Office of the Tax Ombud is at Accounting Indaba 2026! Today, Acting CEO Mmamelao Ma...
18/06/2026

Leadership. Integrity. Impact.

The Office of the Tax Ombud is at Accounting Indaba 2026!

Today, Acting CEO Mmamelao Malakalaka delivers a keynote on Leadership Under Pressure.

📍 Visit Team OTO at our stand,empowering you with your rights this tax season.

📅 17–18 June | 📍 Vodacom World, Midrand

Tax Ombud ensures fairness.

Are you at the Accounting Indaba 2026?
Visit Team OTO at our stand for expert insights on your rights and our FREE serv...
17/06/2026

Are you at the Accounting Indaba 2026?

Visit Team OTO at our stand for expert insights on your rights and our FREE services.

Stay ahead. Stay empowered.

📅 17–18 June | 📍 Vodacom World, Midrand

Tax Ombud ensures fairness



17/06/2026

Connect with OTO at the Accounting Indaba 2026!

From keynote insights to real conversations at our stand

📅 17–18 June | 📍 Vodacom World, Midrand


We are here for fairness, integrity, and YOU

Tax Ombud ensures fairness



17/06/2026

Why Visit OTO at the Accounting Indaba 2026 ?

✔ Insightful keynote
✔ FREE support at our stand
✔ Clear guidance on your rights
Fairness starts here.

📅 17–18 June | 📍 Vodacom World, Midrand

Tax Ombud ensures fairness



Today is the day! The Office of the Tax Ombud is at Accounting Indaba 2026! 🎤 Tomorrow, Acting CEO Mmamelao Malakalaka ...
17/06/2026

Today is the day!

The Office of the Tax Ombud is at Accounting Indaba 2026!

🎤 Tomorrow, Acting CEO Mmamelao Malakalaka delivers a keynote on Leadership Under Pressure.

📍 Visit Team OTO at our stand,empowering you with your rights this tax season.

Know your rights. Choose fairness.

📅 17–18 June | 📍 Vodacom World, Midrand

Tax Ombud ensures fairness.



Address

2nd Floor, Menlyn Corner, 87 Frikkie De Beer Str, Menlyn
Pretoria
0028

Opening Hours

Monday 08:00 - 16:00
Tuesday 08:00 - 16:00
Wednesday 08:00 - 16:00
Thursday 08:00 - 16:00
Friday 08:00 - 16:00

Telephone

0800662837

Website

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