17/06/2026
AZAPOs Pledge No 9 for the NMB: Smart, Transparent and Responsive City Management.
Technology must serve the people.
• Introduce e-Governance systems for billing, complaints, and tracking service
delivery.
• Use digital dashboards to publish ward-level service data.
• Install smart meters for efficient water and electricity management.
• Improve call-centre response times and accountability through citizen feedback
tools.
1. People’s Power and Participatory DemocracPledge No. 9: Smart, Transparent and Responsive City Management
"A City That Works Every Day for Everyone."
The people of Nelson Mandela Bay deserve a municipality that is accountable, transparent, efficient, and responsive.
AZAPO believes that technology must serve the people—not frustrate them. We will modernise municipal administration to ensure that residents receive quality services, have access to information, and can hold their government accountable.
AZAPO Pledges To:
• Introduce a modern e-Governance system that allows residents to pay accounts, report faults, lodge complaints, and track service requests online and through mobile platforms.
• Create public digital dashboards that provide ward-by-ward information on service delivery, infrastructure projects, municipal spending, and response times.
• Install smart water and electricity meters to improve billing accuracy, reduce losses, detect leaks quickly, and promote efficient resource management.
• Establish a 24-hour responsive customer service centre with clear service standards and regular feedback to residents.
• Implement citizen feedback systems that allow communities to rate municipal services and hold officials accountable for performance.
• Publish municipal tenders, contracts, budgets, and expenditure reports in a simple and accessible format to combat corruption and promote transparency.
• Use technology to improve maintenance planning, monitor infrastructure conditions, and respond rapidly to service delivery breakdowns.
• Ensure that every ward has access to reliable information about municipal projects, budgets, and development plans.
Our Commitment:
AZAPO commits to building a municipality that listens, responds, and delivers. Through innovation, transparency, and accountability, we will restore public trust and create a city government that works efficiently for all residents of Nelson Mandela Bay.
Vote AZAPO for a Smart, Transparent and Responsive Nelson Mandela Bay.