Chartered Institute of Customer Management - CICM

Chartered Institute of Customer Management - CICM A Contact Centre and Customer Service professional board present in 14 countries in Africa.
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14/09/2026

“It was absolutely worth it.” 💎

Hear from one of our delegates from Old Mutual who attended the Botswana Customer Experience Masterclass!

From legacy to leadership, this Masterclass delivered practical, actionable insights that our attendees can take back to their organisations.

Thank you Old Mutual Botswana for investing in CX excellence. When industry leaders like you show up, we know we are moving Beyond the Diamond.

Did you miss the Botswana Masterclass? The Botswana CX Symposium is coming. Register today!

The conversation continues beyond the Conference! 🇿🇦The Chartered Institute of Customer Management ( CICM) brings you a ...
14/09/2026

The conversation continues beyond the Conference! 🇿🇦

The Chartered Institute of Customer Management ( CICM) brings you a deep-dive session on Public Sector CX, because true CX leadership must transform public service delivery.

Join expert Pauline Warui, Fellow-CICM (F-CICM) as she unpacks how governments and public institutions can move from bureaucracy to citizen-centric excellence.

Date: 30 September 2026
Time: 13:00pm - 14:00pm CAT
Cost: FREE

This is a direct continuation of our Annual African CX Conference discussions. If you are in public service, this is unmissable.

Register Now: https://lnkd.in/duWh7bVV

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Ready to become a Globally Certified Manager/Globally Certified Trainer? 🌍Train the Next Generation of Leaders!If you ar...
14/09/2026

Ready to become a Globally Certified Manager/Globally Certified Trainer? 🌍

Train the Next Generation of Leaders!

If you are passionate about coaching, mentoring and impacting customer service excellence across Africa, this certification is for you.

Date: 19 September | Time: 09:00HRS - 12:00HRS

Register Now.
Contact: [email protected] | cicmaglobal.com

🇧🇼 THANK YOU, BOTSWANA!What an incredible 2 days at the Botswana Customer Experience Masterclass at Travelodge Gaborone!...
13/09/2026

🇧🇼 THANK YOU, BOTSWANA!

What an incredible 2 days at the Botswana Customer Experience Masterclass at Travelodge Gaborone!

From Intention to Instinct. We didn’t just talk about CX, we lived it. Thank you to all our delegates, CX Managers, Ops Leaders, HR & Marketing Professionals who showed up, engaged, and committed to building a culture where great service becomes inevitable.

A heartfelt thank you to our incredible Media Partners for helping us tell the story of the 9th Annual African Customer ...
11/09/2026

A heartfelt thank you to our incredible Media Partners for helping us tell the story of the 9th Annual African Customer Experience Conference & Awards.

Through your platforms, storytelling and continued support, you helped us amplify the conversations, celebrate the people shaping customer experience across Africa, and bring the highlights of this landmark gathering to audiences beyond the conference room.

We are truly grateful for your partnership and for helping us connect, share and thrive together.

Here’s to the power of collaboration, great storytelling and a stronger African CX community.

🔗Read more: https://lnkd.in/dXVrHzr6
🔗Read more: https://lnkd.in/d5nrjcqq
🔗Watch full video: https://lnkd.in/dBHAJpXH

Thank you to all our Media Partners! ❤️

TANZANIA, GET READY! 🇹🇿✨The Biggest Gathering of Service & Customer Experience Leaders is here!Join us for the TANZANIA ...
11/09/2026

TANZANIA, GET READY! 🇹🇿✨

The Biggest Gathering of Service & Customer Experience Leaders is here!

Join us for the TANZANIA CUSTOMER SERVICE WEEK - Breakfast Meeting & CICM STUDENTS GRADUATION

THEME: “From Vision to Value: Turning Customer Service into Measurable Excellence”

This is not just a breakfast — it’s a premier platform to Learn, Connect, Celebrate & Graduate!

HIGHLIGHTS:
🏆 Tanzania Customer Experience Leadership Awards
🎓 CICM Students Graduation & Certification Ceremony
💡 Knowledge Sessions on CX in Tanzania, Digital Transformation, AI, Customer-Centric Culture & more
🤝 High-level Networking with CEOs, CX Leaders, Executives & Industry Practitioners

WHO SHOULD ATTEND?
CEOs, CX Managers, Customer Service Professionals, Marketing Managers, Contact Centre Leaders, HR & L&D, Business Owners, Government Leaders, CICM Members & Students.

📅 13th October 2026
🕗 08:00 AM - 01:00 PM
📍 Crowne Plaza Hotel, Dar es Salaam

Be part of the conversation shaping the future of Customer Experience in Tanzania!

Slots are limited. Reserve your seat today!

Contact:
Grace Konga: [email protected] | 0756 273 992
Stanslaus Aman: [email protected] | 0628 192 750
M***a Kitery: [email protected] | 0757 334 710

cicmglobal.com

10/09/2026

Day one of the Botswana CX Master Class. Building a Culture where great CX becomes inevitable.

What a successful afternoon in Gaborone! 🇧🇼 The CICM Botswana Customer Experience Masterclass brought together incredibl...
10/09/2026

What a successful afternoon in Gaborone! 🇧🇼
The CICM Botswana Customer Experience Masterclass brought together incredible minds to explore ‘From Intention to Instinct: Building a Culture Where Great Customer Experience Becomes Inevitable.’

A huge thank you to our brilliant MC, Nkepe, and to our incredible speakers, Thuso Setsetse, Saumil Parmer and The CX Guru
to every delegate who joined us. Grateful for the energy and insight you brought to the room!

Our CX heroes! A huge thank you to all our sponsors and partners for making the 9th Annual African Customer Experience C...
10/09/2026

Our CX heroes! A huge thank you to all our sponsors and partners for making the 9th Annual African Customer Experience Conference & Awards possible! 🙏

Your support powers the growth of the CX profession across the continent. We couldn’t do this without you.
Let us continue to work together in growing the powerhouse, empowering organisations and advancing the CX agenda on the African continent.

Cross-Cutting Insights 🔍 From the gap between perceived quality and value, to the segment losing ground while others imp...
10/09/2026

Cross-Cutting Insights 🔍 From the gap between perceived quality and value, to the segment losing ground while others improve, to the sectors where complaints simply don’t get resolved — this is where the 2025/26 Index gets uncomfortable. Swipe through for the full picture.

🔗Sign-up: Link in Bio

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