City of Worcester 311

City of Worcester 311 Worcester 311 is your one-stop resource for all non-emergency questions and information. Comments not related to the original topic
b. Threats
f. Solicitation
h.

This site is monitored daily, Monday -Friday 7:30am -5:00pm by the DPW&P Customer Service Center. This social media account is not the appropriate channel to report issues or to file a complaint. Please contact Customer Service directly at (508) 929-1300, email: [email protected], or chat online at www.worcesterma.gov/dpw

Comments containing, but not limited to, any of the following inappropri

ate forms of content shall not be permitted on the City of Worcester social media sites and are subject to removal:

a. Profane, obscene, violent or pornographic content and/or language
c. Content that promotes discrimination on the basis of race, creed, color, religion, age, gender, sexual orientation, or national origin
d. Defamatory or personal attacks
e. Comments relative to political campaigns
g. Violations of any federal, state or local law
i. Illegal activity

A water main break was confirmed on Norton Drive, impacting water and traffic in the area. The Department of Public Work...
06/12/2026

A water main break was confirmed on Norton Drive, impacting water and traffic in the area. The Department of Public Works and Worcester Police Department (WPD) are on site.

Water has been shut down to an isolated business. Residents may be experiencing low water pressure in the Burncoat area, and that is currently rebuilding. Traffic is being diverted, and motorists are asked to adhere to WPD-directed detours.

Learn more: https://www.worcesterma.gov/announcements/norton-drive-water-main-break-updated

Trash collection on Cambridge Street from South Crystal Street to Camp Street is delayed due to a road closure. This sec...
06/10/2026

Trash collection on Cambridge Street from South Crystal Street to Camp Street is delayed due to a road closure. This section will be completed Thursday, 6/11.

The recycling collection truck will attempt to service this section today. If collection is not completed, recycling will be collected on Thursday, 6/11.

For any questions, please call 311 or use its virtual chat, email, website, or app.

Trash and recycling will not be picked up on Monday, May 25, due to the Memorial Day holiday.The holiday will result in ...
05/22/2026

Trash and recycling will not be picked up on Monday, May 25, due to the Memorial Day holiday.

The holiday will result in a delay by one day.

To learn more about the 2026 trash and recycling calendar visit: https://www.worcesterma.gov/trash-recycling/schedule

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455 Main Street
Worcester, MA
01608

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Monday 7:30am - 5pm
Tuesday 7:30am - 5pm
Wednesday 7:30am - 5pm
Thursday 7:30am - 5pm
Friday 7:30am - 5pm

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