05/06/2026
After 14 years of answering your calls for help, working long and strenuous hours, showing true professionalism in the midst of chaos - Diana Ward has hung up her headset for retirement.
It's the end of an era in the comm center, as Diana has always been known for her commitment, resilience, and for being the voice of hope during someone's most difficult moments.
Colleagues describe her as the steady and calm presence behind the scenes, ensuring help reached those in need.
The role of a 911 operator is uniquely difficult and one that requires care and concern for both the individual in need and responders on the way. When the phone rings, there is no way to know what you are answering - lost dog, catastrophic event, horrific accident... and Diana did her job with true excellence.
We'd like to wish her the very best in this next chapter...it is well deserved.
Thank for for your service, Diana.