Wilbraham Regional Emergency Communications Center

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Wilbraham Regional Emergency Communications Center

The Official Page for the Wilbraham Regional ECC. Serving the Towns of Belchertown, Hampden, & Wilbraham, MA.

05/01/2026

🚨Happening Now🚨

Wilbraham Fire Department and the Hampden Fire Department are assisting the East Longmeadow Fire Department with a dwelling fire.

04/18/2026

Wilbraham RECC's emergency dispatchers are a team of highly trained, uniquely qualified certified telecommunicators who commit to high quality service to the towns of Belchertown, Hampden, & Wilbraham and our fellow first responders 24/7/365.

National Public Safety Telecommunicators Week is a time to express gratitude and recognize the vital role these professionals play in keeping our communities safe. We take great pride in delivering consistently high-quality service every day- both to the public we serve and to our public safety partners in the field.

Before we conclude this year's NPSTW, please join us in recognizing our all-star :

FULL TIME SQUAD:
Director Anthony Gentile, Jr.
Deputy Director Johnathan Danek*

Regional Dispatcher Brian Kibbe*
Regional Dispatcher Annie Murphy*
Regional Dispatcher Kelsey Green
Regional Dispatcher Jacquelyn Gerry*
Regional Dispatcher Sabrina Romano
Regional Dispatcher Juliet Brown
Regional Dispatcher Susan Gilbert
Regional Dispatcher Genesis Melendez
Regional Dispatcher Melissa Reyes

PART TIME SQUAD:
Regional Dispatcher David Squires
Regional Dispatcher Brent DiMascola
Regional Dispatcher Katherine Howland*
Regional Dispatcher Samuel Spencer
Regional Dispatcher Nicholas Amo
Regional Dispatcher Hannah Rondeau
Regional Dispatcher Emily Usher
Regional Dispatcher Laura Donnelly
Regional Dispatcher Yoselyn Feliz-Carroll
Regional Dispatcher Thomas Ciarla
Regional Dispatcher Madison Gorrell
Regional Dispatcher Sidney Shaffer

* CTO = Communications Training Officer

Massachusetts State 911 MCSA - Massachusetts Communications Supervisors Association

Wilbraham Police Department Wilbraham Fire Department
Hampden Police Department Hampden Fire Department Action Ambulance Service Inc.
Belchertown Police Department Belchertown Fire Department

Town of Wilbraham, Massachusetts, USA
Town of Hampden, Ma
Town of Belchertown

04/12/2026

🗣️National Public Safety Telecommunicators Week — April 12-18, 2026

At the Wilbraham Regional Emergency Communications Center, we want to shine a light on the dedicated men and women who answer the call when every second counts.
Behind every emergency — every fire, every medical crisis, every police response — there’s a calm voice on the other end of the line.

Our telecommunicators are the first, first responders. They stay composed under pressure, gather critical information, dispatch help, and provide lifesaving instructions — often while managing multiple emergencies at once.

This week, we celebrate their professionalism, compassion, and unwavering commitment to our communities. They may not wear a uniform on the streets, but they are true heroes in our 911 center.

Thank you to our amazing team at the Wilbraham Regional Emergency Communications Center for everything you do — 24/7, 365 days a year.
We couldn’t keep Belchertown, Hampden, Wilbraham and our surrounding communities safe without you. 💛

Massachusetts State 911
Belchertown Police Department
Belchertown Fire Department
Hampden Police Department
Hampden Fire Department
Wilbraham Police Department
Wilbraham Fire Department
Action Ambulance Service Inc.

04/06/2026

Please see the attached press release from the Belchertown Police Department.
Belchertown Fire Department
Massachusetts State Police

04/05/2026

🌸Happy Easter from the Wilbraham Regional Emergency Communications Center! 🌷

This Easter Sunday, we want to wish all of our Wilbraham and surrounding community families a day filled with peace, joy, and time with loved ones. Whether you’re enjoying a sunrise service, hunting for eggs with the kids, or sharing a special meal, we hope your day is blessed.

While many of you are celebrating, our team remains on duty 24/7, ready to answer your calls for help and keep our community safe. We’re grateful for the opportunity to serve you every day — including holidays.

From all of us at WRECC: May your baskets be full, your hearts be light, and your Easter be filled with hope and renewal.
He is risen! ✝️

03/17/2026

⚠️ Warming Center Open in Belchertown ⚠️

Tuesday, March 17, 2026

For those still affected by the ongoing power outage, the Town of Belchertown has opened a warming center to provide a safe place to stay warm.

To learn the location and get more details, please call the Belchertown Fire Department at 413-323-7571.

If you’re unable to reach them, you can contact Wilbraham Regional Dispatch at 413-596-9771 for assistance.

Please help spread the word to anyone who may need a warm place during this time. Stay safe and take care of one another. 💛

Belchertown Fire Department
Belchertown Police Department
Wilbraham Regional Emergency Communications Center

03/09/2026

Last week we welcomed back Director Gentile after 5 weeks off. Director Gentile suffered a critical medical emergency on January 19th which required hospitalization and rehabilitation. During Director Gentile’s absence, Deputy Director Danek ran the department and all Dispatchers stepped up and provided coverage during this time with no lapse in 24/7 staffing. We have a wonderful team at the Wilbraham RECC and Director Gentile is grateful for his staff during his absence.
Massachusetts State 911

03/08/2026

Happy International Women’s Day from all of us at the Wilbraham Regional Emergency Communications Center!

Today we proudly celebrate the incredible women who serve as our Emergency Dispatchers, Call-Takers, and leaders—answering the call 24/7/365, staying calm under pressure, and making a real difference in Belchertown, Hampden, and Wilbraham every single day.

Your strength, dedication, and compassion keep our communities safe. When we by supporting and uplifting women in emergency services, everyone rises. 💙👩‍💼🚨

Thank you to our amazing team of women (and all our staff!) for everything you do.

02/22/2026

❄️The Wilbraham Regional Emergency Communications Center is closely monitoring the forecast for a significant winter storm expected to impact our region starting Sunday and continuing through Monday.
Heavy snow, strong winds, and potential power outages are anticipated. Our center will be up-staffed throughout the event to ensure prompt handling of emergency calls and coordination with police, fire, and EMS services.

Important reminders for safety:
• For power outages or downed wires: Please report to National Grid directly at 1-800-465-1212 or online at nationalgridus.com (do NOT call 911 unless there is an immediate life-threatening emergency, such as a fire, medical issue, or downed wire posing imminent danger). Calling 911 for non-emergency power issues ties up lines needed for true emergencies.
• Prepare now: Stock up on non-perishable food, water, medications, batteries, flashlights, and extra blankets. Charge phones and devices.
• If you must travel, avoid unnecessary trips—roads may become hazardous quickly. If driving, keep your gas tank full, carry an emergency kit (blankets, food, water, shovel, etc.), and let someone know your route.
• Stay indoors during the worst of the storm to avoid cold exposure, frostbite, or hypothermia. Dress in layers if going out briefly.
• Shovel snow carefully to prevent heart strain or injury, and clear vents/roof areas if safe to do so to avoid carbon monoxide risks or roof issues.
• Never use generators, grills, or stoves indoors or in attached garages—carbon monoxide is deadly and odorless.
• Check on neighbors, especially the elderly or those with medical needs.
Monitor local weather updates from the National Weather Service, MEMA (Massachusetts Emergency Management Agency), and official town channels. If you have a true emergency, dial 911 immediately.

Stay safe, stay informed, and we’ll keep communications strong during the storm.

(on X)
Belchertown Police DepartmentBelchertown Fire DepartmentHampden Police DepartmentHampden Fire DepartmentWilbraham Police DepartmentWilbraham Fire DepartmentAction Ambulance Service Inc.Town of BelchertownTown of Hampden, MaTown of Wilbraham, Massachusetts, USA

02/19/2026

🚨Happening Now🚨

Wilbraham Fire Department is assisting the Monson Fire Department with a working fire on Silver St. 25-Car 1, 25-Car 2 and 25-Engine 3 are on scene. Action Ambulance Service Inc. is providing station coverage at the Monson Fire Department from Hampden.

02/08/2026

🏈 Super Bowl Sunday is HERE! 🏈
From all of us at the Wilbraham Regional Emergency Communications Center, we’re sending a big GOOD LUCK to the New England Patriots as they take on the Seattle Seahawks in Super Bowl LX tonight at Levi’s Stadium! New England Patriots

Whether you’re cheering from home, hosting a watch party, or just enjoying the day — stay safe out there, folks. Watch your step at those tailgates, designate a sober driver if you’re heading out, and let’s keep our communities strong while we root for another Patriots victory!
Go Pats! 💙❤️
Bring home that 7th ring! 🏆

Address

2780 Boston Road
Wilbraham, MA
01095

Website

https://www.wilbraham-ma.gov/149/Central-Dispatch

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