Northeast Security Solutions, Inc.

02/22/2026

❄️ Office Closure Notice – Monday ❄️

Due to the incoming winter storm, our office will be closed on Monday.

Please note that this closure does NOT affect our Central Station monitoring which will remain operational. Our emergency on-call service is also available for urgent needs.

If you experience an alarm-related emergency, please contact our emergency service line at 413-732-8748 (413-SECURITY).

We appreciate your understanding and encourage everyone to stay safe during the storm.

09/12/2025

Update

Our email service has been restored. However, we did not receive messages sent between 3:30 PM on Thursday, September 11, 2025 and 8:30 AM on Friday, September 12, 2025. If you emailed us during that period, please resend any important messages.

For immediate assistance, call 413-SECURITY or 413-732-8748.

📢 Service Update for Our Customers

Our company email system is currently experiencing an outage. If you need immediate assistance, please contact us directly by phone at 413-SECURITY (413-732-8748).

We want to reassure all of our customers that our central monitoring station is fully operational. There is no disruption to alarm monitoring services, and all alarm signals are being received and processed as normal.

Thank you for your understanding, and we encourage you to reach us by phone until email service is restored.

04/04/2025

Our trusted interactive services partner, Alarm.com, continues to lead the way in smart security technology. At this week's ISC West 2025 show—the largest security industry event in North America—they showcased a range of powerful new features designed to enhance safety, control, and convenience for both homes and businesses.

📞 Have questions or want to explore Alarm.com’s latest offerings? Reach out to us today or send us a message to learn more.

02/22/2024

While cellular communication tends to be the most reliable alarm communication path, it does not have 100% uptime.

That's why we recommend a dual-path communication setup; ideally an ethernet internet path as well as a cellular path. The alarm panel can likely still use the alternate path if one of them is down.

We recommend an ethernet internet connection over a wi-fi internet connection when it's available due to wi-fi's susceptibility to jamming but wi-fi communication is better than no alternate communication path.

If you're unsure of your setup or want to make an upgrade, feel free to contact us at 413-SECURITY (732-8748).

A cellular outage in the United States was reported by AT&T, T-Mobile, Verizon and other network users on Thursday, according to outage tracking website Downdetector.com.

05/26/2023

Our internet service provider is working on equipment in our area so our internet, and therefore our phone service, is spotty today. We weren’t given advance warning. We apologize for the inconvenience.

If you leave a voicemail message, we can call you back as we’ll be able to check those periodically.

05/03/2023

Our Lead Technician, Dean, celebrated a big milestone this week. He's been an employee of Northeast Security Solutions for 30 years! Dean has many duties including being our top technical support resource, selecting the products we install, pulling our permits, solving tough problems, and even building our custom van interiors for optimum efficiency.

We're grateful for everything Dean continues to do for Northeast Security Solutions and our customers.

04/14/2023

Who else hates having to jiggle the handle or knock on the door to see if the restroom is occupied? 🙋‍♂️

Well, with the new Arrow Occupancy Indicator Locks, you can avoid that awkwardness. Available as a Grade 1 Lever or a Grade 2 deadbolt in various finishes.

Call us at 413-SECURITY (732-8748) for a quote.

01/06/2023

We're pleased to announce that we've acquired another Massachusetts based alarm company. Detectoguard was based out of Greenfield and served Franklin County and Southern Vermont for over 50 years.

Read the full announcement on our website.

GREENFIELD, MASSACHUSETTSs – Northeast Security Solutions of West Springfield, Massachusetts, is proud to announce that we have completed the acquisition of Detectoguard, Inc. formerly headquartered in Greenfield, Massachusetts. Detectoguard is a locally owned and operated company founded in 1971 ...

12/16/2022

We hope you have a pleasant Holiday season! We will have special hours around Christmas and New Year's Eve but, as always, our emergency service is available 24/7 by calling us at 413-SECURITY. (732-8748)

12/14/2022

We've been recommending Medeco Maxum deadbolts since the mid 1990's and this is why. They hold up very well under attack. In this instance, the burglar resorted to trying to chipping out the block because they couldn't defeat the lock.

Northeast Security Solutions is an Authorized Medeco Dealer.

11/02/2022

Thank you to the Springfield Regional Chamber for the award and to Florence Bank for nominating us.

More information about this award can be found here: https://businesswest.com/blog/super-60-to-be-celebrated-after-two-year-hiatus/