05/30/2026
Waterloo Sanitation Department Instituting Existing Cart Exchange Policy Effective June 1st, 2026:
The City of Waterloo Sanitation Department will begin implementing a $20 Cart Adjustment Fee for residential cart exchanges, removals, and additional cart deliveries after the initial delivery has been completed.
This fee will apply when the request is made for reasons other than normal damage or loss not caused by the household.
In cases where a garbage or yard waste container is damaged due to actions caused by the household, residents will be responsible for:
The cost of the replacement cart, plus
A $20 Cart Adjustment Fee
Residents will not be charged for repairs or replacement of carts that are damaged through normal use, equipment malfunction, or causes not related to customer actions. These repairs or replacements will continue to be provided free of charge.
The Sanitation Department appreciates the cooperation of Waterloo residents as these policies help offset operational and equipment costs while maintaining efficient service for the community.
For questions regarding cart services, residents may contact the Waterloo Sanitation Department during normal business hours.