07/26/2023
As an employer, you can choose whether you want to designate a specific person to handle disability-related reasonable accommodation requests. If you do, train other supervisory employees to refer the request to that person when they receive an accommodation request.
When you receive an accommodation request, if necessary, clarify what the employee needs to address a disability-related limitation, and what accommodation would best suit them.
The best way to respond to an accommodation request, especially if it’s unclear what accommodation is needed and why, is to ask what is the specific work-related problem confronting the individual due to having a disability. The employee may be able to provide suggestions and information to help you decide what type of reasonable accommodation is best. If both of you are unsure of what accommodation is available, consult resources, such as Job Accommodation Network, free of charge, for ideas.
For more information, visit https://www.eeoc.gov/eeoc-disability-related-resources/eeoc-disability-related-publications or https://askjan.org