METCAD 9-1-1 - Champaign County, Illinois

METCAD 9-1-1 - Champaign County, Illinois PLEASE NOTE: This page is not monitored! If you have a life threatening emergency, please call 9-1-1

METCAD is the Primary 9-1-1 Public Safety Answering Point (PSAP) for Champaign County, Illinois, including the University of Illinois campus. We also provide public safety dispatch services for governmental public safety agencies in Champaign County.

Are you an experienced emergency dispatcher looking to grow your career? If so, then consider applying to be an Emergenc...
11/17/2025

Are you an experienced emergency dispatcher looking to grow your career? If so, then consider applying to be an Emergency Telecommunicator Supervisor with METCAD 9-1-1. Learn more at http://champaignil.gov/jobs

11/17/2025

Our hearts are heavy as we honor the passing of our Fire Department Chaplain, David Ashby. His compassion, strength, and steady presence brought comfort to so many during difficult moments. We are grateful for his service to area first responders and our community.

Thanks to City of Champaign Fire Department for inviting METCAD TCs to join them for their Open House this weekend! We ...
10/06/2025

Thanks to City of Champaign Fire Department for inviting METCAD TCs to join them for their Open House this weekend! We love being part of the team. Tiegan and Dabby had a great time meeting everyone that stopped by.

07/02/2025

Hot cars kill children. The National Highway Traffic Safety Administration is reminding you that no child should ever be left in a vehicle, not even for a minute. Twelve children have died from heatstroke in hot cars in 2025 – this is a matter of life or death.

Interested in a new career opportunity where you can play a critical role in supporting public safety responders in Cham...
06/30/2025

Interested in a new career opportunity where you can play a critical role in supporting public safety responders in Champaign County? METCAD 9-1-1 Center is looking for a couple talented individuals to join our team! We have an opening for an Administrative Assistant and for a METCAD Technician. Please visit champaignil.gov/jobs for more information and to apply for these positions.

05/19/2025

Champaign Police honor one of our fallen heroes on the anniversary of his End of Watch. Four years ago, on May 19, 2021, Officer Christopher Oberheim was killed in the line of duty while protecting our community. We remember his courage. We honor his legacy. We will never forget his service. #703

METCAD has named the 2025 Telecommunicator of the Year, Tiegan Reynolds. Tiegan has been with METCAD 9-1-1 since 2023 a...
04/15/2025

METCAD has named the 2025 Telecommunicator of the Year, Tiegan Reynolds. Tiegan has been with METCAD 9-1-1 since 2023 and has become an invaluable asset to her co-workers. She demonstrates proficiency in all aspects of the job, kindness and patience to callers, and a high quality of service to user agency personnel. She creates a positive work environment by supporting her peers in a variety of ways. She is well-known for her creativity in highlighting the people of METCAD and their accomplishments and she creates space for levity and lightheartedness. Her knowledge and approachable demeanor make her a great trainer for the growth and development of newly hired personnel. In every way, Tiegan exemplifies the qualities that make an outstanding TC. We congratulate her and say thank you for her ongoing hard work and dedication. Well done, Tiegan!

04/14/2025

National Public Safety Telecommunications Week is happening now! This is our opportunity to say THANK YOU to the men and women at 9-1-1 who are always there for us and our emergencies, and our non-emergencies. These are the people who take the calls 24 hours a day, 7 days a week, 365 days a year, without fail. They love what they do, despite the long hours and stressful situations they deal with. We're so very proud of our TC staff here at METCAD 9-1-1 and want to wish them all a wonderful week celebrating them! Please join us in the celebration and feel free to drop them a line and show how much the Champaign County community appreciates them. Happy TC Week!

04/02/2025

On April 1st METCAD 9-1-1 Center went live with a new automated fire department dispatch system. The new system, “Locution”, uses pre-recorded street names, business names, address numbers, and fire department apparatus all stored in a database. Once the call for service is created in the dispatch computer by our dispatchers, the message is assembled and transmitted to first responders over fire pagers and radios. Our dispatchers are now able to remain on the phone with callers, sometimes providing life-saving instructions, at the same time the dispatch information is being transmitted by Locution. This translates to a decrease in the amount of time it takes dispatchers to process emergency calls, and also reduces response times by first responders.

This project was a big undertaking where METCAD staff spent over a year getting everything configured and tested to ensure the system would perform accurately and efficiently. So far, we’re very happy with the outcome and we believe it will have a positive effect on making the Champaign County community safer overall.

Congratulations to Brent Daugherty, METCAD's newest TC Supervisor! Brent was promoted from a TC II position and starte...
04/01/2025

Congratulations to Brent Daugherty, METCAD's newest TC Supervisor! Brent was promoted from a TC II position and started in his new role today. We're excited to welcome him to our management team!

Interested in a new career opportunity where you can play a critical role in supporting public safety responders in Cham...
03/08/2025

Interested in a new career opportunity where you can play a critical role in supporting public safety responders in Champaign County? METCAD 9-1-1 Center is looking for a talented individual to join our team!

We're hiring METCAD's next TC Supervisor! Will it be you?!Learn more at champaignil.gov/jobs.
02/06/2025

We're hiring METCAD's next TC Supervisor! Will it be you?!
Learn more at champaignil.gov/jobs.

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1905 E Main Street
Urbana, IL
61802

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