06/19/2026
MySunnyvale is a new customer service platform that will make it easier to report issues, request services and share feedback with the City. The system will replace Access Sunnyvale on the City's website and will be available through both a web portal and mobile app (iOS and Android).
MySunnyvale will be available on Monday, June 22. Important things to know about the transition:
- We will transfer all open tickets to the new system.
- If you have AccessSunnyvale bookmarked, you’ll need to update that to the new link.
- We will be updating affected webpages and links over the next few weeks. You may experience broken links during that time.
- When the mobile apps are available, we’ll post the links to download them here.
Watch a demonstration of the new system and take our survey by visiting our news Center at Sunnyvale.ca.gov. Click on the "MySunnyvale Replacing Access Sunnyvale" post.