07/29/2026
One of my jobs is to advocate on your behalf when the City fails to provide a service you deserve. Typical advocacy involves working with City departments to correct outstanding requests to trim and remove sidewalk trees, following up on missed refuse service, addressing problem streets, sidewalks, and properties, and working with our police partners on a wide variety of issues.
I need your help to ensure a prompt and efficient resolution of your problem. First, contact the Citizens Service Bureau to make a service request. When you do so, specifically state your concern. Be prepared to identify the specific service you want, the address where the concern exists and, if possible, upload a photograph showing the issue. The old saying suggesting "a photograph is worth a 1,000 words" is absolutely true. Once done, you'll get a Request No. and, if you make an online request, an email receipt.
CSB will provide you with a date by which your concern will be addressed. If you don't see action by that date, provide me with the Request No. That number ensures my office follows up on the request you made. Your efforts also provide essential documentation for holding City departments accountable. After all, the City cannot resolve an issue it doesn't know about.
My partners in this role are our Neighborhood Improvement Specialists. Justin Rohloff serves as the NIS for the Hill and Southwest Garden neighborhoods. Shanieka Jackson serves North Hampton and Southampton. NISs are resident advocates, charged with the responsibility to educate you and help you work through your issue. Justin and Shanieka are excellent references.
Vivian Walter is my Legislative Assistant. Vivian and I are ready to help you. You can reach us at: [email protected] and [email protected].