Twin Lakes Water Co., Inc.

03/12/2026

https://tlwci.com/phone-%2F-email-update

03/12/2026

02/07/2026

Update: Thank you to whomever found running water. We don’t know who, but we have seen a major decrease in water usage in the last 24 hours. Please reach out to us and let us know if you’ve checked in and around your home, so we can check you off our list of houses to personally visit.
Text: 203-943-8908
Email: [email protected]

02/03/2026

EXTREMELY HIGH WATER USAGE!

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THIS ISSUE HAS NOT BEEN RESOLVED AND HAS GOTTEN SIGNIFICANTLY WORSE IN THE LAST FEW HOURS!

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Our water usage has more than tripled in the last few hours, and the current level of demand is not sustainable for our system.

This strongly indicates that one or more significant leaks are still active.

Based on conditions and usage patterns, it is most likely that multiple outside hose bibs/spigots have frozen, split, and are now continuously discharging water into yards or surrounding areas.

PLEASE CHECK INSIDE AND OUTSIDE OF YOUR HOME IMMEDIATELY FOR FROZEN PIPES, LEAKS, OR RUNNING WATER.

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If you are not currently home, please arrange for someone to check your property as soon as possible.

After checking, please email or text us your service address and property status.

TEXT: 203-943-8908

EMAIL: [email protected]

Also, if you know of any water flowing up onto the street from below ground, or have noticed unusual puddling, please let us know.

Please contact us with any information you have regarding this situation so we may address any issues as soon as possible.

Thank you!

https://gem.godaddy.com/s/bec12e1

01/28/2026

PLEASE CHECK INSIDE AND OUTSIDE OF YOUR HOMES FOR FROZEN PIPES / LEAKS, ETC... IF YOU ARE NOT HOME, PLEASE MAKE SURE YOU HAVE SOMEONE GO CHECK ON YOUR PROPERTY THIS MORNING.
EVERYONE, PLEASE EMAIL OR TEXT US YOUR SERVICE ADDRESS AND PROPERTY STATUS AFTER YOU HAVE CHECKED YOUR HOME AND PROPERTY.
TEXT: 203-943-8908
E-MAIL: [email protected]

https://gem.godaddy.com/s/5f881e1

01/18/2026

* * EXCESSIVE WATER USE * *

The amount of water currently being used is not sustainable for our system.

Please help us by checking to see if there

may be a problem within or around your home.

This spike is most likely caused by an outside spigot or hose that has frozen and split!

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A spike in water usage is commonly caused by:

• A leaking / continuously running toilet

• An unattended hose

• An internal plumbing problem, broken pipe or leaky faucet.

Also, if you know of any water flowing up onto the street from below ground, or have noticed unusual puddling, please let us know.

Please contact us with any information you have regarding this situation so we may address any issues as soon as possible.

Thank you!

https://gem.godaddy.com/s/dade381

06/27/2025

NOTICE REGARDING MISUSE OF WATER AND SERVICE DISCONNECTION

Dear Customer,

This notice serves as a reminder of the terms and conditions outlined in the current tariff for Twin Lakes Water Company, Inc., as approved by the New York State Public Service Commission (PSC), effective June 1, 2021.

In accordance with the tariff, all customers are expected to use water responsibly and in compliance with company policies. We want to emphasize that misuse of water—particularly during periods of hot/dry weather or increased system demand—may result in disconnection of service.

Examples of water misuse include, but are not limited to:

• Watering lawns using automatic sprinklers or irrigation systems

• Filling or topping off swimming pools or hot tubs

• Use of water for decorative fountains or other non-essential purposes

Only the use of a handheld hose with an automatic shutoff nozzle is permitted for outdoor watering.

As a regulated utility, Twin Lakes Water Company reserves the right under PSC guidelines to restrict usage during water scarcity and to disconnect service in the event of continued or willful noncompliance. We encourage all customers to conserve water and avoid nonessential usage, especially during the summer season when demand is highest.

Should you have any questions or concerns about this policy or your water service, please contact us through our website at www.TLWCI.com/contact.

We thank you for your cooperation in helping us protect the integrity of the water system and ensure reliable service for all customers.

Sincerely,

Twin Lakes Water Co., Inc.

05/07/2025

The Twin Lakes 2024 Annual Water Quality Report is now available.

www.tlwci.com/information

10/03/2024

10/02/2024

Excessive water usage!! Please check hoses, faucets, toilets, etc…. We cannot sustain this much water loss!

09/07/2024

https://tlwci.com/customer-service-line

* * * REQUIRED BY THE EPA * * CUSTOMER SERVICE LINE INVENTORY * * TLWCI CUSTOMER ASSISTANCE NEEDED * * *