Wayne County Emergency Communications

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Richmond, IN
Wayne County Emergency Communications

Public Safety Answering Point (PSAP) for all of Wayne County, Indiana. Handling both emergency and non-emergency calls for Law Enforcement, Fire, and EMS.

The Wayne County Emergency Communications Center is the only Public Safety Answering Point (PSAP) for all of Wayne County, Indiana, including our county seat of Richmond. Our Communication Specialists work around the clock answering both emergency calls to 9-1-1, and non-emergency administrative calls for service for all three disciplines; law enforcement, fire, and emergency medical services. Our

Communication Specialists go through required training and classes, covering the basics of call-taking and dispatching, including Emergency Medical Dispatching (EMD) so they can begin instructing callers how to render care to the sick and injured prior to an ambulance arriving on the scene. And each Communication Specialist must meet minimum training hours each year to keep certifications and qualifications active and current. Our call center averages over 40,000 9-1-1 calls each year, 65,000 non-emergency calls, and enters nearly 87,000 calls into the CAD (computer aided dispatch) each year. We serve the 69,000 citizens (37,000 of which are in Richmond) of our county that spans nearly 400 square miles.

06/04/2026

Wayne County Communications was honored to host the Indiana Chapter of APCO (Association of Public-Safety Communications Officials) and Indiana NENA (National Emergency Number Association) meeting today.
We were pleased to welcome attendees from across the state for a day of collaboration, networking, and professional development.
A special highlight of the meeting was a presentation by the Wayne County Indiana Sheriff's Office, showcasing their drone program, "Eyes in the Sky." Attendees had the opportunity to learn how drone technology is enhancing public safety, emergency response, and situational awareness throughout our community.
Thank you to everyone who attended and helped make today's meeting a success!

05/30/2026

🚨 Reminder 🚨

Today, area public safety officials will be conducting a training exercise at the Richmond Municipal Airport.

Residents may notice an increased presence of emergency vehicles and personnel in the area throughout the day. This is only a training exercise, and there is no cause for alarm.

Thank you for your patience and support as local agencies train together to keep our community prepared and safe.

05/27/2026

🚨 Information Only 🚨

Area public safety officials will be conducting a training exercise at the Richmond Municipal Airport on Saturday, May 30th.

Residents may notice an increased presence of emergency vehicles and personnel in the area during the exercise. This is only a training event, and there is no cause for alarm.

Thank you for your understanding as our local agencies continue to train and prepare to serve our community safely and effectively.

05/24/2026

Congratulations to Jenn on 5 years of service!

05/19/2026

This EMS Week, we want to recognize and thank our partner agencies for their dedication, teamwork, and commitment to serving our community every day. We appreciate all that you do. 🚑🚑🚑

05/11/2026

This week we honor and remember the brave officers who made the ultimate sacrifice while serving and protecting their communities, including our own Seara Burton, K9 Richmond Police Officer. Their service and sacrifice will never be forgotten. 💙🖤

05/07/2026

Do you know your location before calling 911?

04/28/2026

Wayne County Emergency Communications would like to inform residents that we will be assisting Union County 911 Communications due to their critical staffing levels.

We are proud to support our neighboring agency and ensure that all 911 services remain fully operational. This partnership reflects our commitment to public safety and to helping others when it matters most. Residents in both counties should not notice any change in service, and our team is fully prepared to handle the additional responsibility.

This is what neighbors helping neighbors looks like, working together to make sure every call for help is answered.

04/23/2026

Last week, our dispatchers were on the receiving end of incredible generosity from our partner agencies and community. It meant a lot to our team, and we wanted to pay that kindness forward.

Throughout the week, we collected donations for the Richmond Stride Center and Animal Care Alliance—two organizations doing amazing work right here in our community.

Today, Deputy Director Campbell and Supervisor Purcell delivered those donations.

We’re thankful to be able to give back, even in a small way.

04/22/2026

Not every call we answer comes in on 911.

Wayne County 911 also answers non-emergency lines for several of our public safety partners across the county. From routine questions to non-urgent situations, we’re still here to help, just on a different line.

Saving your local non-emergency number in your phone is a simple step that can make a big difference.

Not sure what your local non-emergency number is? Visit our website to find it:
https://www.co.wayne.in.us/911/index.php

Keeping 911 lines open helps ensure they’re available for our friends and neighbors who may need immediate help.

Address

401 E Main Street
Richmond, IN
47374

Telephone

+17659739355

Website

http://co.wayne.in.us/web/dept/e911/index.php

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