Russell County Water Authority

01/22/2026

The Russell County Water Authority (RCWA) is monitoring the weather and working with Russell County EMA to ensure readiness. Although weather forecasts are expected to improve, we remain prepared for potentially severe conditions. Our preparations include testing backup power generation at well sites and booster pump stations, maintaining storage tanks at near-full capacity throughout the weekend, and verifying on-call staff are prepared to respond to challenges.

In response to frequently asked questions:

Q: Is there a risk of RCWA system pipelines freezing? A: No significant risk is anticipated due to flushing devices installed on exposed pipes on bridges.

Q: Will customers lose water during a power outage? A: No, critical infrastructure has modern backup power generation in place, and sustained outages are not expected but we are prepared.

Q: How can I prevent my house plumbing from freezing? A: For temperatures above 28 degrees, normal use is typically sufficient; below 28 degrees for extended periods, recommended dripping rates apply: 1 drip/second (12 oz/hour) for modern homes and 2 drips/second (24 oz/hour) for older or less insulated homes, with exterior faucet dripping also advised.

Should you experience an outage, or a loss of pressure, please call our 24hour line at (334) 297-3393 to report the issue and our crews will respond accordingly. Thank you!

07/27/2025

Update: HEAT ADVISORY NOW IN EFFECT UNTIL 10 PM EST THURSDAY...

…HEAT ADVISORY IN EFFECT FROM NOON MONDAY TO 10 PM EST TUESDAY

* WHAT...Heat index values up to 108 expected.

* WHERE...Barbour, Chambers, Cherokee, Lee, and Russell Counties.

* WHEN...From noon Monday to 10 PM EST Tuesday.

* IMPACTS...Hot temperatures and high humidity may cause heat
illnesses.

PRECAUTIONARY/PREPAREDNESS ACTIONS...

Drink plenty of fluids, stay in an air-conditioned room, stay out of
the sun, and check up on relatives and neighbors. Young children and
pets should never be left unattended in vehicles under any
circumstances.

Take extra precautions if you work or spend time outside. When possible, reschedule strenuous activities to early morning or evening. Know the signs and symptoms of heat exhaustion and heat stoke. Wear light weight and loose fitting clothing when possible
and drink plenty of water.

To reduce risk during outdoor work, the Occupational Safety and
Health Administration recommends scheduling frequent rest breaks in
shaded or air conditioned environments. Anyone overcome by heat should be moved to a cool and shaded location. Heat stroke is an
emergency! Call 9 1 1.

09/25/2024

09/23/2024

Please take it slow as you head home on HWY 80. Our crews are working in the ROW near the East Alabama Motor Speedway. Thank you

09/12/2024

The area is experiencing power interruptions including our office. We appreciate your patience while TREC restores power. If you need to report an issue, or need assistance with your account, please call our 24hour line at (334) 297-3393. We will update the page when all systems are normal.

08/11/2024

RCWA is currently flushing at several locations in the County using our hydrants and in ground blow offs. This may result in slightly lower pressure than normal, however if you have ANY issue with your water clarity or pressure, please call our 24hr hot line and report the address and issue you are having. If you are calling after normal working hours, the on call attendant will pick up the line after a short automated message. Please know that your call is valuable and helps us to respond and isolate issues more quickly. Our 24 hour number is (334)297-3393. Thank you and have a great Sunday afternoon.

08/06/2023

RCWA is selling (3) vehicles separately via sealed bid. Trucks can be viewed between 8:30 and 4:30pm ET Monday through Friday. Sealed bids for each vehicle will be received until 1pm ET on August 14th, 2023 at our office located at 4109 Sandfort Rd, Phenix City, AL. Bid forms and envelopes will be available inside the office.

Bids will be opened, read, and the Board of Directors will vote to accept or reject the highest individual bid received for each vehicle. If accepted, the winning bidder will be responsible for payment via cashiers check by Friday at 3pm ET August 18th.

All vehicles start, run, stop, and drive. Obvious signs of wear and tear received in regular use are evident, and other repairs may be needed that are not known.

Vehicle #1 2013 Ford F-150 v6
4x2 with electronic locking differential
209,717 miles

Vehicle #2 2013 Ford F-150 v6
4x2 with electronic locking differential
205,222 miles

Vehicle #3 2004 International 4300 Diesel
4x2
115,962 mile

12/27/2022

Good morning Russell County! We ask that for the next three days you conserve water as much as possible to not only allow RCWA to replenish our stored water supply, but also for you all to give your septic systems a much needed break!

If you are experiencing any kind of disruption of service this morning, please call 334.297.3393. You may get the answering service due to the extremely high volume of calls, but please wait on the line to give your address, issue, and contact information. The information you provide during times like these is extremely helpful.

10/27/2018

Water Technicians and Equipment Operators Wanted.

RCWA has career opportunities for qualified applicants. The water industry is strong and our employees enjoy paid holidays, vacation, sick leave, and retirement benefits through the Retirement Systems of Alabama. If you are looking for a great job with fantastic benefits please submit resumes via mail or hand delivery to our office located at 4109 Sandfort Rd, Phenix City, AL 36869. Please don’t hesitate to make contact with us at (334) 297-3393.

10/10/2018

RCWA will be closing today at 2pm ET due to weather. The lobby will reopen at 8:30am ET tomorrow. Thank you.

06/12/2018

Our office will be closed July 4th, 2018 in observance of Independance Day. We will reopen with regular business hours Wednesday, July 5th at 8:00am in the drive thru and 8:30am in the lobby.

Payments can be dropped off in our Dropbox located at the drive thru and will be processed the following business day.

Payments can also be made on the automated system at 1-855-458-7292 or at www.rcwsa.com 24/7.

Thank you and have a safe Independence Day!

05/30/2018

Beginning June 1st, 2018 our Hours of operation will be as follows:

Office - Monday through Friday
8:30 a.m to 4:30 p.m ET

Drive thru - Monday through Friday
8 a.m to 5 p.m ET