08/06/2026
📢Public Information: Formal Complaint Procedures.
The Paden City Police Department is committed to ensuring all complaints are handled fairly, professionally, and in accordance with our Standard Operating Procedures.
If you wish to file a formal complaint, please be aware of the following:
• Complaints must be made by an identified complainant.
• A written statement form must be completed and signed.
• Anonymous complaints cannot be processed through the department’s formal complaint procedure.
• Formal complaints cannot be processed until the required documentation has been completed.
These procedures are in place to protect the integrity of the complaint process, ensure accurate documentation, and provide fairness to everyone involved.
In-Person Complaint Procedure (Non-Emergency)
If your complaint is not an emergency, you are encouraged to visit the Paden City Police Department during normal business hours (8:00 a.m. – 4:00 p.m.) and advise the police clerk that you wish to file a formal complaint.
• If an officer is on duty, the police clerk will contact the officer, who will meet with you, discuss your complaint, and provide you with a statement form to complete and sign.
• If an officer is not on duty, the police clerk will provide you with a statement form. Once the completed and signed form is received, the clerk will notify the Chief of Police so the complaint can be reviewed and handled in accordance with department policy.
Emergency Situations
If you are experiencing an emergency or need immediate police assistance, call 911 immediately.
The Paden City Police Department does not operate its own dispatch center. Our 911 dispatchers are trained to gather the necessary information, dispatch an officer when appropriate, and direct callers to the appropriate emergency resources.
Reporting by Telephone
If you are unable to come to the department, you may report your concern by calling 911. Dispatchers document all calls and relay the information to responding officers. If you wish to file a formal complaint regarding department personnel or departmental actions, you will still be required to complete and sign a written statement before the complaint can be processed.
Thank you for your cooperation and understanding as we continue to serve the citizens of Paden City with professionalism, accountability, fairness, and integrity.
-Chief K. Cecil