06/02/2026
Having been a chief officer and a vendor, I have seen both sides of the fire department technology relationship up close.
And here is the most important thing I can tell you before anything else: the vast majority of vendors are honest, want their product fully implemented, and genuinely want good outcomes for the departments they work with.
The frustrations that arise on both sides are almost never about bad faith. They are about gaps in communication, expectations that were not documented, and questions that were not asked at the beginning.
This article is for fire departments who want to ask better questions, understand their data rights, and build the kind of vendor partnerships that let good vendors do their best work.
Read the full article here: https://virtualcrr.com/fire-department-vendor-relationships-both-sides-of-the-table/ .VfaLe4Qt.dpbs
Having been both a chief officer and a vendor, I've seen both sides of this relationship. Here's what fire departments need to know before signing anything.