City of Norton Department of Social Services

02/13/2026

There will be a planned EBT service outage from 11 p.m. on February 17 through 7 a.m. on February 18. During this time, EBT transactions will not be processed, and customers will not be able to access their benefits.

We expect services to resume immediately once the maintenance period ends.

11/25/2025

The city of Norton DSS will be closed Wednesday November 26 beginning at noon and will remain closed through Friday. We will reopen Monday, December 1 at 8:30am. We hope you have a very happy and joyous Thanksgiving holiday.

11/14/2025

Following new federal guidance, Virginia households that received VENA in November and partial SNAP benefits Nov. 13 will receive the remaining amount of their SNAP benefits by Tuesday, Nov. 18. Those who did not receive VENA will receive their full SNAP benefit on Saturday, Nov. 15.

December benefits are expected to return to the normal issuance schedule (on the 1st, 4th or 7th day of the month). With the end of the federal shutdown, VDSS does not anticipate any further disruptions to SNAP benefits in 2025, and no additional VENA benefits are expected at this time.

Visit www.dss.virginia.gov for current information and updates.

11/12/2025

Following new federal guidance, we anticipate that 65% of their regular monthly SNAP benefits for more than 850,000 Virginians will be distributed by Thursday, November 13.

With the federal government’s reinstatement of SNAP benefits for November, the Commonwealth's Virginia Emergency Nutrition Assistance (VENA) initiative has been paused.

Any VENA benefits already received will not impact the November SNAP issuance amount for SNAP customers.

Please visit www.dss.virginia.gov for current information and updates.

11/10/2025

Governor Glenn Youngkin, 74th Governor of Virginia

10/30/2025

10/29/2025

Please see the link below for the most up to date information regarding the VENA program stepping in from Virginia during the government shutdown.

https://dss.virginia.gov/vena/index.html?fbclid=IwVERDUANvZkxleHRuA2FlbQIxMQABHjad7HyvwYH8iSx9ijKKLputkKSjl2v8HuhPL4mZW57KIYN2zCP-u7nSDicW_aem_3FyAKlr0HdIDhyew3_k7Hw

10/24/2025

Governor Youngkin has declared a State of Emergency

Governor Glenn Youngkin, 74th Governor of Virginia

10/20/2025

Due to the federal government shutdown that began on October 1, 2025, the U.S. Department of Agriculture has notified the Commonwealth of Virginia that November SNAP (Supplemental Nutrition Assistance Program) benefits cannot be issued at this time.
This is a nationwide issue impacting all SNAP households and cannot be appealed.
What You Need to Know
If you currently have SNAP benefits on your EBT card, you can continue to use them to purchase food.
November SNAP benefits will not be issued unless the federal government provides additional guidance.
Norton DSS does not have additional information at this time but will update as we receive further Information.
Need Help Finding Food?
If you need help accessing food during the shutdown, please reach out to one of the following community food banks:

Norton Food Bank at 200 Industrial Drive, Norton, open Tuesday-Friday 10:00-1130am. 2766793633

His Daily Bread Food Truck, Oct 27 @ 4pm at Comminwrslth Catholic Charities and 5pm at the old Red Barn location In Ramsey.

10/01/2025

Norton social services is now accepting applications for our angel tree. You can pick those up at the front desk. They must be signed by a parent of the child and be a resident of the city of Norton. Those can be picked up until October 31, we will not take any new applications after that date. Thank you!