Newport News Waterworks

Newport News Waterworks AFTER HOURS EMERGENCIES 757-234-4800
[email protected]
NN Waterworks provides quality drinking water

NOTICE: This social media account is not monitored 24/7.

If it is an after hours emergency please call the number above. Welcome to the official Newport News Waterworks page. The purpose of this site is to present matters of public interest in Newport News. Waterworks' followers are encouraged to submit questions, comments, and concerns related to the matter presented or to the business of this Department, but please note that this is a moderat

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commented upon, or beyond the scope of the subject matter of the social
media page. The City of Newport News Communications Department will have the final say in interpreting these rules. The City reserves the right to reject, delete, disable or remove any content that does not comply with this Posting Policy. Content in violation of this Posting Policy will be removed by the City. In such an event, the person who submitted the post will be notified that the post has been removed for violating the City’s Posting Policy. Repeated violations will result in a 30-day suspension from that City social media page. Any additional violation(s) within the 12-month period following any suspension may result in a longer-term suspension. Individuals wishing to challenge such a removal or suspension can contact the Communications Department at [email protected]. Disclaimer:
Please note that public comments expressed on this site do not reflect the opinion and position of the City of Newport News government or its Officers and employees. If you have any questions concerning the operations of this online moderated discussion site, please contact the Communications Department at [email protected].

Congratulations to the City of Newport News Lee Hall Water Treatment Plant on receiving the 2025 Gold Water Treatment Pl...
06/05/2026

Congratulations to the City of Newport News Lee Hall Water Treatment Plant on receiving the 2025 Gold Water Treatment Plant Performance Award from Virginia’s Office of Drinking Water!

During a meeting this week, Dan Horne of the Virginia Department of Health (VDH) presented the award to Yann Le Gouellec, Director of Newport News Waterworks, in recognition of the Lee Hall Water Treatment Plant for achieving Virginia’s Optimization Program goals and demonstrating excellence in clarification, filtration, and backwash performance.

This prestigious Gold Award reflects the dedication, expertise, and commitment of our Waterworks team to providing high-quality drinking water and protecting public health every day.

Please join us in congratulating the staff whose hard work and operational excellence made this achievement possible!

Customer Service is closed today, 06-4-2026from 10:30 AM to 1:30 PM for trainingFor Assistance during this time, you can...
06/04/2026

Customer Service is closed today, 06-4-2026
from 10:30 AM to 1:30 PM for training

For Assistance during this time, you can:
• Email us at [email protected]
• Make Payments online https://myservices.nnww.nnva.gov/NNWW
and by phone (757-926-1000 Option 2)

By Dropbox here at: 700 Town Center Dr and 2400 Washington Ave. You can also do Walk-In payments at 2400 Washington Ave (Treasurer’s Office)

We will re-open at 1:30 to serve you. We thank you for your understanding and cooperation during our closure.

Week 5 of the Citizen Water Academy took participants behind the scenes of the business operations that help Newport New...
06/04/2026

Week 5 of the Citizen Water Academy took participants behind the scenes of the business operations that help Newport News Waterworks serve more than 410,000 customers across the Peninsula. From customer service and billing to strategic planning and long-term infrastructure investment, attendees gained insight into the people, processes, and decisions that support reliable water service every day.

Participants also learned how Waterworks plans for the future, responds to customer needs, and balances operational priorities to continue providing safe, high-quality drinking water for generations to come.

Thank you to our Business Services and Strategic Governance teams for sharing your expertise and helping participants understand the important work that supports the work behind the water.

Work for Water WednesdayReady to build a career that matters? Newport News Waterworks is hiring! Join the crew that keep...
06/03/2026

Work for Water Wednesday

Ready to build a career that matters? Newport News Waterworks is hiring! Join the crew that keeps clean water flowing to over 410,000 people — every hour, every day.

Current Openings:

CREW SUPERVISOR C - closes 6/3
GROUNDS MAINTENANCE WORKER - closes 6/3
ASPHALT FINISHER, SENIOR - closes 6/9
EQUIPMENT OPERATOR - closes 6/10

Make a difference for your community and the environment.

➡️ Apply now: https://www.nnva.gov/193/Apply-for-a-Job

📞 We're live on our new phone system!Beginning today at 11:30 a.m., Newport News Waterworks is transitioning to a new ph...
06/02/2026

📞 We're live on our new phone system!

Beginning today at 11:30 a.m., Newport News Waterworks is transitioning to a new phone platform designed to improve your customer service experience.

✅ Same customer service number: 757-926-1000
✅ Improved call routing
✅ Better service experience

When you call, please listen carefully, as you may notice updated menu options designed to help connect you with the right team more quickly.

While we do not expect major disruptions, brief delays may occur during the transition.

Customer Service Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

For water emergencies causing property damage after hours, on weekends, or holidays, call 757-234-4800 or email [email protected].

Thank you for your patience as we continue improving the way we serve our customers.

For this Meet a Team Member Monday, we'd like to introduce Rhonda Sturgis!Rhonda provides oversight for Waterworks’ stra...
06/01/2026

For this Meet a Team Member Monday, we'd like to introduce Rhonda Sturgis!

Rhonda provides oversight for Waterworks’ strategic and administrative functions, supporting areas such as human resources, safety, environmental compliance, emergency preparedness, security, asset management, and records management.

Her work helps ensure our operations remain efficient, compliant, and prepared to serve the community.

Customer Service will be closed on Monday, June 8nd, from 8 - 9:30 am and Thursday, June 4, 2026, from 10:30 AM to 1:30 ...
05/30/2026

Customer Service will be closed on
Monday, June 8nd, from 8 - 9:30 am and
Thursday, June 4, 2026, from 10:30 AM to 1:30 PM for training

For Assistance during this time, you can:
• Email us at [email protected]
• Make Payments online https://myservices.nnww.nnva.gov/NNWW
and by phone (757-926-1000 Option 2)

By Dropbox here at: 700 Town Center Dr and 2400 Washington Ave. You can also do Walk-In payments at 2400 Washington Ave (Treasurer’s Office)

We will re-open at 1:30 to serve you. We thank you for your understanding and cooperation during our closure.

A reminder that even though we received rain, we still need to be mindful when using water.
05/30/2026

A reminder that even though we received rain, we still need to be mindful when using water.

Newport News Waterworks is continuing to urge voluntary conservation efforts on the Peninsula due to the ongoing dry conditions impacting the region.

Read more: https://www.wavy.com/news/local-news/newport-news/despite-recent-rain-newport-news-waterworks-continues-to-urge-voluntary-conservation-efforts-on-the-peninsula-amid-ongoing-drought-conditions/?utm_medium=social&utm_source=facebook_WAVY_TV_10

Week 4 of the Citizen Water Academy gave participants a behind-the-scenes look at the teams, tools, and technology that ...
05/29/2026

Week 4 of the Citizen Water Academy gave participants a behind-the-scenes look at the teams, tools, and technology that help keep Newport News Waterworks running every day.
From meter technology and warehouse operations to fleet maintenance and system support, attendees learned how General Services plays a critical role in supporting reliable water service for more than 410,000 customers across the Peninsula.

Participants also got an inside look at the equipment, logistics, and coordination required to keep operations moving efficiently behind the scenes.

Thank you to our General Services team for sharing your expertise and giving participants a greater appreciation for the work that supports the work behind the water.

Work for Water WednesdayReady to build a career that matters? Newport News Waterworks is hiring! Join the crew that keep...
05/27/2026

Work for Water Wednesday

Ready to build a career that matters? Newport News Waterworks is hiring! Join the crew that keeps clean water flowing to over 410,000 people — every hour, every day.

Current Openings:

UTILITY PIPELINE INSPECTOR, SENIOR - closes 5/27
CREW SUPERVISOR C - closes 6/3
ASPHALT FINISHER, SENIOR - closes 6/9

Make a difference for your community and the environment.

➡️ Apply now: https://www.nnva.gov/193/Apply-for-a-Job

Address

700 Town Center Drive
Newport News, VA
23606

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Website

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