09/12/2025
Dear Customers,
This past week, our community experienced a water service disruption that caused frustration and hardship for many. I want to take this opportunity to explain what occurred, share how the City responded, and assure you of the steps taken to protect your health and safety.
The disruption began during a planned maintenance inspection of the Cityâs raw water transmission line from Ft. Gibson Lake. During the process, specialized cleaning equipment became lodged in the line, requiring crews to access and remove it in a remote, heavily wooded area southeast of Ft. Gibson Dam. Our public works and water distribution staff immediately mobilized and worked around the clock to restore service. Thanks to their commitment, water was returned to the system far more quickly than initially expected.
As the system recharged, areas at higher elevationsâincluding Honor Heightsâwere among the last to regain full pressure. During this recovery, staff encountered unexpected difficulties caused by previously unknown engineering anomalies within the system, which complicated and slowed the process. In addition, to avoid a possible evacuation of the Veterans Administration Hospital, we made the difficult but necessary decision to temporarily shut down the pump feeding the Haskell area in order to redirect water flow. This ensured the VA hospital could remain in service, while crews worked tirelessly to restore other affected areas.
Throughout the incident, the City remained in continuous contact with the Oklahoma Department of Environmental Quality (ODEQ). At ODEQâs recommendation, and out of an abundance of caution, we issued a precautionary boil advisory for residents. I want to emphasize: all water testing during and after the event showed no contamination. Every sample takenâincluding additional testing at Saint Francis Hospitalâmet and exceeded all safety standards. The advisory was precautionary only, and it will be lifted at 4:30 p.m. today. We chose to keep it in place for a full 24 hours to ensure the highest level of caution.
This response was truly a team effort. Public Works, City, Muskogee County, Creek Nation and Wagoner County Emergency Management, the Muskogee, Fort Gibson, and Mountain View Fire Departments, and our Communications staff all worked side by side to minimize the impact on residents. We are especially grateful to our partners at the Fort Gibson and Mountain View Fire Departments, whose support was vital in maintaining continuous service to the VA hospital and protecting vulnerable residents throughout this emergency.
I acknowledge that communication during this event was at times challenging, and there were periods when little information could be provided. Even so, my team made it a priority to share updates the moment new details became available. Our intent was to be transparent and keep you as informed as possible, even when the information was limited, so you would know that the City was actively addressing the situation and working toward full restoration.
I am incredibly proud of the dedication shown by my team and our area partners. Their long hours, teamwork, and expertise prevented a much larger crisis and ensured water was restored safely and quickly. We understand the challenges this event caused and are grateful for your patience and understanding as we worked through it.
Moving forward, the City will continue to evaluate both our processes and infrastructure to strengthen resilience and reduce the risk of similar disruptions. Following this event, my staff and I have already met to debrief and review our response. These lessons will help us improve our preparedness and ensure we are better equipped for future challenges. Your trust is important to us, and we remain committed to transparency, safety, and reliable service.
On behalf of my team, thank you for standing with us as we serve our community.
Kendal Francis
City Manager