05/19/2026
We are accepting applications for a Full Time 911 Dispatcher position!
Join our dedicated team as a 911 Telecommunicator / Dispatcher, where your quick thinking and compassionate communication skills will be vital in providing life-saving assistance. In this dynamic role, you will serve as the critical link between emergency callers and first responders, ensuring rapid, accurate, and professional response to a wide range of urgent situations. Your energetic approach and attention to detail will help create a safer community while offering meaningful support to those in need. This position offers an engaging environment where every call counts, and your efforts directly impact public safety.
Responsibilities:
- Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette and communication skills.
- Assess emergency calls quickly through phone triage techniques, gathering essential information to determine the appropriate response.
- Dispatch law enforcement, fire, medical personnel, or other emergency services efficiently using GIS (Geographic Information Systems) tools for precise location tracking.
- Enter data accurately into dispatch systems, including detailed incident reports, logs, and transcription of call details.
- Manage conflict or high-stress situations with negotiation skills and conflict management techniques to de-escalate callers when necessary.
- Maintain security protocols during all operations to ensure safety for staff and the public while handling sensitive information responsibly.
Skills:
-Strong analysis skills to evaluate situations quickly and determine appropriate actions.
-Proficiency in dispatching procedures combined with excellent typing speed for efficient data entry.
-Familiarity with GIS technology and multi-line phone systems to coordinate responses effectively.
-Exceptional communication skills with the ability to listen actively and convey clear instructions under pressure.
-Experience with transcription, negotiation, conflict management, and phone triage enhances overall performance in this vital role.
Experience in public safety is preferred but not required.
Additional Information
-Applicants need to have ability to work any shifts including nights and weekends.
-Applicants must have a High School Diploma/GED.
-Applicants must be able to pass a background check.
-An application can be obtained at the Dispatch Office 305 Mill Street, Mt. Vernon, IN Monday – Friday from 8:00am – 4:00pm or you can apply via Indeed.
Please e-mail [email protected] with any questions.
Applications and/or resumes will be accepted until 8am on Monday June 8th.
