Mountain Line - A Call For Transparency And Reform

Mountain Line - A Call For Transparency And Reform A political action group for Mountain Line of Missoula MT, calling for reform and transparency.

LAWSUIT AGAINST MOUNTAIN LINE MUTD WON COSTING $25,952.11 IN FAVOR OF PUBLIC RECORDS AND TRANSPARENCY .Norman v. Missoul...
02/09/2026

LAWSUIT AGAINST MOUNTAIN LINE MUTD WON COSTING $25,952.11 IN FAVOR OF PUBLIC RECORDS AND TRANSPARENCY .

Norman v. Missoula Urban Transportation District, Cause
No. DV-32-24-243,
Montana Fourth Judicial District Court, Missoula County, Dept. 5, Hon. Shane A. Vannatta
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WHERE HAVE WE BEEN?

We're back. And we have a lot to tell you. If you've been wondering why this page has been silent for over a year, here's why. We were in the middle of a lawsuit against the Missoula Urban Transportation District (MUTD), doing business as Mountain Line, and it would not have been wise to post publicly while the case was actively being litigated. That silence wasn't a choice we wanted to make, but it was the responsible one. Now that the dust has settled, the public deserves to know what happened because this was always about you.
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THE SHORT VERSION: WE WON, MONTANA WON, AND GOVERNMENT TRANSPARENCY WON!

On February 24, 2025, the Honorable Judge Shane A. Vannatta of the Montana Fourth Judicial District Court issued an Opinion and Order granting summary judgment in favor of Petitioner Austin Norman and denying MUTD's Cross Motion for Summary Judgment in Cause No. DV-32-24-243. The Court ruled that MUTD's blanket denial of public records I.E. specifically, security camera videos from buses operating on public roads, funded by public dollars and recording in public spaces was a violation of the Montana Constitution, Article II, Sections 8 and 9, which protect every Montanan's fundamental right to know and right to participate in government.

The Court ordered MUTD to produce the requested videos, and awarded attorney's fees and costs to the Petitioner. Let that sink in. A public transit agency, funded by taxpayer money, denied a lawful public records request, fought it in court for over a year, and lost. These are public records. The public has a right to see them. We have a right to see how public employees like supervisors handle situations and events etc.
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WHAT MADE THIS WORSE: THEY DIDN'T EVEN HAVE THE VIDEOS ANYMORE

Here is where this story goes from concerning to deeply troubling. After the Court's order was issued directing MUTD to produce the videos, MUTD revealed that the videos no longer existed. They had been overwritten. The videos requested in January 2024, some of which captured events from just one day prior to the request were allowed to be recorded over on a self-overwriting cycle. MUTD made a deliberate choice not to preserve them after denying the records request. Their own pleading states: "Respondent believed there was no reason to retain the video after denial of the request and the security videos were systematically overwritten as normal procedure." They denied the request, but didn't bother preserving the records that were asked for.

This fact was not disclosed to the Court or to the Petitioner during more than a year of litigation. It wasn't until after the summary judgment ruling and at an in-person meeting on April 1, 2025 that MUTD finally admitted the videos were gone. The Court took this seriously. On June 9, 2025, Judge Vannatta issued an Order to Show Cause, requiring MUTD to appear before the Court, present sworn testimony about how the videos were handled, and explain what steps it would take to prevent this from happening again.

At the July 1, 2025 hearing, while the Court acknowledged MUTD's efforts to revise its Security Camera Policy, Judge Vannatta found those efforts did not go far enough to protect the public's constitutional right to know. The Court ordered MUTD to continue revising its policies and make physical changes, if necessary, to its recording and storage systems to comply with the law, with a follow-up hearing scheduled for October 17, 2025.
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THE COSTS TO MUTD AND POTENTIALLY TAXPAYERS

The Court ordered MUTD to pay a total of $25,952.11: that's $24,815.15 in attorney's fees, plus $1,054.14 in costs, plus an additional $82.82 in costs accrued after the original order. Dollar that comes from you, the taxpaying public. That is money that did not need to be spent. A straightforward public records request could have been honored. Instead, MUTD chose to fight it, and the taxpayers are footing the bill for that decision.
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A NOTE ON HOW WE GOT HERE

I want to be transparent about how this case was handled on our end. Attorney James P. O'Brien represented me at the beginning of this case and put in significant work during the early stages corresponding with MUTD's counsel, researching the legal issues, and laying the groundwork. I'm grateful for that work. Around October 2024, I began representing myself pro se. Through careful legal research I was able to draft and file the motion for summary judgment and the supporting briefs that ultimately won this case. I don't say that to pat myself on the back. I say it because everyday people should know that the legal system, while difficult to navigate alone, can work for you when the law is on your side and you're willing to put in the effort. This was not easy, but it was necessary.

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THE JUDGE DID THE RIGHT THING

I want to say clearly: Judge Vannatta did the right thing here. In a world where it sometimes feels like the little guy can't win against large entities, this Court carefully examined the law, applied it faithfully, and ruled that the constitutional rights of the people of Montana cannot be brushed aside by a blanket security policy with no case-by-case analysis. The Judge didn't just grant summary judgment, he held MUTD accountable after the fact through the show cause process, demanded real changes. Justice won. That is rare, and it matters.
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WE'RE NOT DONE

Transparency won today, but there is still work to be done. There are ongoing concerns with MUTD operations that we will be addressing in future posts including a bus fire incident and how those situations were handled by supervisors. We owe it to the riders, the drivers, and the community to keep asking hard questions. This page exists because the public has a right to know how their transit system is being run. That right was affirmed by the Court. We're back, and we're not going anywhere.
Stay tuned. More to come.
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DOCUMENTS INCLUDED HERE

Of course the documents for this case can be seen publically at the courthouse in the Clerk of District Court, but I've included the judge's original order granting summary judgment, the order for costs/fees, my original brief in support of a motion for summary judgment, and the judge's order to show after MUTD failed to preserve the public records originally asked for.

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CONCLUSION

As I put in my Pre-Hearing Memorandum filing seen below in the conclusion, I feel the same way:

In an era where public discourse is too often detached from factual grounding and policy decisions are made on assertion rather than evidence, this Court's steadfast adherence to evidence has not merely been a procedural formality but rather a vital safeguard for the rule of law. Throughout this litigation, MUTD has demonstrated a troubling preference for acting on its own unsubstantiated beliefs without solid evidence, from its legally baseless security claims to its concealment of spoliation in evidence. It cannot be permitted to operate in a reality of its own making that is immune to the evidentiary and legal standards for truth to which all other parties, and indeed our system of justice are held.
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Throughtout this lawsuit I heard without supporting evidence a lot of "I believe," "we believe," "MUTD believes," or some combination permutation of the phrase "we believe,". This is exactly what's wrong with bureaucracy today that hasn't had enough accountability. A sprinkle of "we believe," is good enough without supporting evidence if those listening presume their beliefs are to be held sound by default, however their beliefs still don't change reality, no matter how hard they want to "believe" it.

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JUDGE'S ORDER AND GRANTING OF SUMMARY JUDGMENT
https://1drv.ms/b/c/074c84788a548b52/IQD8QBdzyVzZQL7XpAz1NlzUAUInCqMvNgwmMNiSZ-mUYg0?e=sqzKMA

JUDGE'S ORDER GRANTING COSTS AND FEES FOR CAUSE
https://1drv.ms/b/c/074c84788a548b52/IQC6vR3GmU50T4AD8QJuqIZUAYWEgsCSaDT6c0KqxwOjezI?e=xzgMiT

JUDGE'S ORIGINAL ORDER FOR SHOW CAUSE HEARING AFTER MUTD STATES THEY NO LONGER HAVE THE VIDEO INFORMATION ORIGINALLY REQUESTED
https://1drv.ms/b/c/074c84788a548b52/IQBLLyRqbYp8SqNztcLsRd0RATSppHmKntSPpnmBnOibeiQ?e=zNfPGI

MY BRIEF IN SUPPORT OF MOTION FOR SUMMARY JUDGMENT
https://1drv.ms/b/c/074c84788a548b52/IQAraHUbkxEUToQrWg8ZLonTAVLIKmHKRjOvTKNdlkUpS8k?e=xRZRVg

MY PRE-HEARING MEMORANDUM TO SHOW CAUSE
https://1drv.ms/b/c/074c84788a548b52/IQD4OxomjGMiTLrM46oEEMIFAVrPzjUGHjDbjdy0PxK1JIE?e=kdhfq1

AN ELECTRIC PROTERRIBLE BUS APPEARS TO HAVE HAD SMOKE THAT LEAKED INTO THE CAB AREA!Good Sunday Afternoon everyone! I ha...
01/12/2025

AN ELECTRIC PROTERRIBLE BUS APPEARS TO HAVE HAD SMOKE THAT LEAKED INTO THE CAB AREA!

Good Sunday Afternoon everyone! I haven't posted in a bit due to personal stuff going on, but fear not. MUTD's accountability won't stop and future postings are going to follow here.

This next posting deals with the terrifying incompotence exposed from a Missoula Fire Department public information request showing recently with a bus that might have gotten to close for comfort in terms of a potential FIRE hazard on Mountain Line's "super safe buses". Smoke was getting into the bus and mentionings in the report of "vehicle fire complement on initial dispatch." It appears the driver of this bus had to pull over due to the obvious concerns of smoke.

A copy of the full Missoula Fire Department report can be found here as a PDF and shared by me:
https://drive.google.com/file/d/16osvGkx-XlCnoTquJbhqxOUWKqNwMoQp/view?usp=sharing

Firstly, shoutout to the City Of Missoula Fire Department. They were very understanding and cooperative with our records request, and we need to praise these heroes.

What we don't need to praise is MUTD/Mountain Line incompotence and disgusting business practices. It seems MUTD has tried to put this to bed without any mention or press release about this from MUTD to the public thus far?

If we want change to happen it must be because MUTD/Mountain must come to realize they won't escape public scrutiny and accountability here no matter how hard they try. From additional reserach it seems this happened on bus 603, which is one of the Proterra/Proterrible buses. Go figure!

The even more ridiculous part of this insanity is Mountain Line's supervisor firstly said while the Missoula fire units were en route that this was..."normal[?]" according to this report. So smoke filling up buses is apparently "normal" now folks. Then after units arrived, one of the road supervisors said, "this was not normal" which makes you wonder why anyone would think this was normal to begin with?

My personal guess is they didn't want anything leaking out about this publically, so they tried to defuse the responding units with nonsense.

It was caused according to the mechanics found a short in the mirror control switch. The issue that most terrifies me, and it should terrify the public, is the fact that should a fire have started on an electric bus like this, it could have ended in disaster. Toxic gases are produced and they can be difficult to put out when batteries catch fire. Can you image if that happend at Stephens and Brooks?

Here's a video of an electric bus fire like this from Oregon.
https://www.youtube.com/watch?v=BYjiDB1_DgY

If anyone here has any ideas on how we can combat Mountain Line's insanity and their lack of accountability with stuff like this I'd love to hear it from the folks here? As always, please like our page and share if you want more news like this.

---DRIVING A MASS TRANSIT BUS WITH A BALD TIRE?--This new memo posted at Mountain Line/MUTD is shockingly scary.   I ask...
09/03/2024

---DRIVING A MASS TRANSIT BUS WITH A BALD TIRE?--

This new memo posted at Mountain Line/MUTD is shockingly scary. I asked for this in a public information request to MUTD and you'll notice they redacted the FROM: section so we don't know who's responsible for posting it?

This is an exclamation point on what we've known and shown on this page which is not acceptable preventable maintenance on mass transit buses. I have since reached out to Jordan Hess personally in an email because of the lack of transparency.

The public should have a right to know WHO posted this. To Jordan's credit he said he would get back to me. We can only hope that the new director is better than the former director Corey Aldridge. Let's Improve Missoula's Reserve Street I will keep everyone here posted on updates from Jordan. Looking forward to hearing from what should be a concerned public on this entire situation. The memo can be seen here.

TAX REVOLT COULD BE POTENTIALLY BREWING AT MOUNTAIN LINE -- THEY ARE TAXING PEOPLE DOWN WAY DOWN MULLAN, MILES FROM A BU...
06/29/2024

TAX REVOLT COULD BE POTENTIALLY BREWING AT MOUNTAIN LINE -- THEY ARE TAXING PEOPLE DOWN WAY DOWN MULLAN, MILES FROM A BUS AS SEEN IN ONE OF MY OTHER VIDEOS-- PLEASE READ THE EXCELLENT ARTICLE ON THIS FROM Travis W. Mateer
Let's Improve Missoula's Reserve Street

by Travis Mateer I knew the timing of my attendance at Mountain Line’s board meeting on Thursday was synchronistically ordained when I sat down and listened to the Mountain Line staff talk ab…

06/18/2024

-----Mountain Line - MUTD's Crazy Cellphone Use Policy.------
IN AN EMERGENCY, If a Driver Were To Dare Use Their Cellphone From Their Seat, They Could Potentially be Disciplined!!

Of course there should be a policy at any bus company limiting cellphone use by drivers on the bus, but what about during emergencies? The sultans of MUTD that we pay for in management apparently have a brilliant solution for us! Let's Improve Missoula's Reserve Street

To view the full policy go here:
https://drive.google.com/file/d/1Mi-Rpcx32i6M_MvNoBMZt1tO5sXwIuRL/view?usp=sharing

06/16/2024

--MULTIPLE CRAZY BREAKDOWNS AT MOUNTAIN LINE--

--CRAZY BREAKDOWNS AT MOUNTAIN LINE IN ONE DAY, INCLUDING ONE LEAVING A DRIVER STRANDED IN THE MIDDLE OF THE ROAD AGAIN--

Multiple mechanical Breakdowns at Mountain Line in one day of chaos....Again, one person that gets two buses that break down leaving her waiting and stranded in one day. Why can't Mountain Line invest in proper preventative maintenance to reduce this problem?

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