Town of Milliken, Colorado

Town of Milliken, Colorado page for the Town of Milliken. To be utilized to share information with the public and especially in light of recent flood events.

09/10/2026

Declaración sobre medidores y tarifas

Agradecemos a los miembros de la comunidad que asistieron anoche a la reunión de la Junta Municipal y expresaron sus inquietudes sobre nuestras tarifas de agua y el proyecto de reemplazo de medidores inteligentes. Comprendemos su frustración y esperamos aclarar algunos puntos sobre las tarifas de 2026 y ciertos problemas de facturación surgidos durante el proceso de reemplazo de los medidores.

Tarifas: Tras un análisis del fondo de agua realizado en el otoño de 2025, se determinó que las tarifas de 2025 no serían suficientes para cubrir las necesidades operativas y de capital de dicho fondo. Se aprobó e implementó un aumento tarifario promedio del 35 % en enero de 2026. La tarifa base aumentó un 15 % y las tarifas por consumo aumentaron un 45 %. Para un hogar promedio que consume 2200 galones durante el invierno, la factura aumentaría un 23 %. Para ese mismo hogar, si consume 22 000 galones al realizar riego en exteriores, la factura aumentaría un 41 % durante esos meses. Para una familia que riega en exteriores durante 6 meses y no lo hace durante los otros 6, el aumento anual total sería del 38 %.

Problemas de facturación: Es posible que algunos residentes hayan observado un aumento en la facturación debido a un error de comunicación entre el nuevo medidor y nuestro equipo de lectura. En estos casos, nuestro sistema de facturación utilizó el consumo registrado por el medidor anterior o un promedio del consumo de meses anteriores. Al mes siguiente, los medidores se leyeron correctamente y se facturó todo el consumo acumulado desde el reemplazo. Esto puede dar la impresión de que una cuenta con un consumo mensual de 20 000 galones fue facturada por 5000 galones en junio (la lectura del medidor antiguo al momento del reemplazo), mientras que en julio se facturaron 35 000 galones (que incluyen todo el consumo desde la instalación del nuevo medidor en junio hasta el consumo de julio), a pesar de que el consumo real de la cuenta seguía siendo de 20 000 galones mensuales. El sistema de facturación debería haber ajustado el cobro para evitar aplicar una tarifa de nivel superior al consumo adicional, pero hemos detectado algunas cuentas donde esto no ocurrió. Si considera que su factura no se calculó correctamente, por favor comuníquese con la Alcaldía; nuestro personal estará encantado de revisar su cuenta con usted.

09/10/2026

Statement Regarding Meters and Rates

Thank you to our community members who attended the Town Board meeting last night and expressed their concerns about our water rates and smart meter replacement project. We hear your frustration and hope to clarify a few things about our 2026 rates and some billing issues during the meter replacement.

Rates: After an analysis of our water fund in fall 2025, it was determined that the 2025 rates would not be sufficient to cover the operational and capital needs of the water fund. A rate increase of 35% on average was adopted and implemented in January 2026. The base rate was increased by 15% and consumption rates were increased by 45%. For an average household that consumes 2,200 gallons during the winter, their bill would increase by 23%. For the same household that consumes 22,000 gallons when irrigating outdoors, their bill would increase by 41% during those months. For this family that spends 6 months irrigating outdoors and 6 months not, their total annual increase would be 38%.

Billing Issues: Some residents may have seen and increased billing cycle due to a communication error between the new meter and our meter reading equipment. In these cases, our billing software used either the previous meters usage or an average of prior months usage. The meters were read correctly the following month and billed all usage since the replacement. This may look like an account with a 20,000 gallon per month usage being billed for 5,000 gallons in June which is the old meter reading at time of replacement. The same account was then billed 35,000 gallons in July which is all the usage from the time the new meter was installed in June and the usage in July. The account still used 20,000 gallons per month. The billing software should have reconciled the billing to not charge the additional usage at a higher tier rate but we have identified some accounts where this has not happened. If you believe your bill was not calculated correctly, please call Town Hall and our staff would be happy to discuss your account.

The Milliken Housing Authority is having a Pet Resource Event Saturday, October 10th at the MAC...bring your pets and co...
09/10/2026

The Milliken Housing Authority is having a Pet Resource Event Saturday, October 10th at the MAC...bring your pets and come check it out!

09/04/2026

💧 Understanding Milliken’s Water Rates and New Water Meters

The Town of Milliken has released a statement to provide clear, factual information about recent utility bills, water rates, seasonal water use and the community-wide meter replacement project.

Residents who believe their bill may be incorrect are encouraged to contact Town Hall for an individual account review. Staff will review the account’s usage history, meter readings, billing period and applicable rate tier. Any verified billing or meter error will be corrected.

Please read the full statement and find additional information on the Town’s website:

https://co-milliken.civicplus.com/m/NewsFlash/home/detail/118

Due to the current volume of inquiries and the time required to review each account thoroughly, response times may be longer than usual. Please leave a detailed message and allow staff time to research your account and return your call.

Questions or account-review requests may be directed to Town Hall at 970-587-4331.

09/03/2026

⚠️ IMPORTANT WATERSCOPE AND WATER-METER NOTICE

The WaterScope app is not yet ready for residential use in the Town of Milliken.

The Town is continuing to work with Metron to configure and test this new system and prepare accurate registration instructions.

When WaterScope is ready, residents will receive the information and step-by-step materials needed to create an account and connect to the correct meter.

Protecting the Town’s Water System
Water meters, meter pits, valves, wiring, meter seals, remote-reading devices, and related equipment are part of the Town’s water supply system. For your safety and the protection of this public infrastructure, residents must not enter, open, access, alter, operate, damage, move, disconnect, reconnect, or otherwise interfere with a water-meter pit or its equipment without Town authorization.

Milliken Municipal Code Section 13-2-40 makes it unlawful for an unauthorized person to:
• Trespass upon property of the Town’s water supply system;
• Tap a water main or make an unauthorized connection;
• Interfere with water-system property, equipment, mains, valves, hydrants, or other appliances;
• Change or alter the position of a valve or appliance regulating water flow;
• Tamper or interfere with a water meter, remote meter, wiring, meter seal, or meter bypass so that water use is not accurately recorded;
• Access or use water without permission after service has been discontinued; or
• Interfere with a Town employee performing duties necessary for the repair, maintenance, or operation of the water system.

Section 10-5-80 prohibits criminal tampering with utility property, including altering, obstructing, or interfering with a meter without authorization.
Section 10-5-100 prohibits damaging, moving, removing, destroying, or injuring property belonging to or controlled by the Town without authorization.
Section 13-2-420 provides that the Town maintains the water meter.

Potential Consequences
Unauthorized access, tampering, interference, damage, or reconnection may be investigated and could result in a citation requiring an appearance in Milliken Municipal Court.

Under Sections 1-4-20 and 2-4-120, a person convicted of violating the Municipal Code may be fined up to $2,650. The actual penalty in an individual case is determined by the Municipal Court.

Section 13-2-825 also establishes the following tampering fees for unauthorized reconnection of water service:
• First unauthorized access: $100 tampering fee;
• Second unauthorized access involving one or more of the same property owners: applicable reconnection fee plus a $200 tampering fee; and
• Third and subsequent unauthorized access: $300 for each subsequent reconnection.

These fees apply specifically to unauthorized reconnections and are separate from court fines, repair costs, reconnection charges, or other remedies that may apply.

Accounts Created Before the Official Launch
Any unauthorized residential WaterScope account created before the Town officially launches the app will be disabled.

Residents have not yet been provided with the information or authorization needed to connect an account to a water meter. Because information needed to establish an account may only be obtained by accessing the meter or meter pit, creating an account before the official launch may provide the Town with evidence that Town water-meter equipment was accessed without authorization.

If you have questions about your meter, water usage, or utility bill, please contact the Town of Milliken. Do not attempt to inspect, operate, adjust, or repair the meter equipment yourself.

Please wait for the Town’s official WaterScope announcement. The Town appreciates the community’s patience while we work to ensure the system is accurate, secure, and ready for residential use.

September 2026 Newsletter
09/01/2026

September 2026 Newsletter

09/01/2026

💳 UPDATED NOTICE: CARD PROCESSING FEE

Effective September 1, 2026, the Town of Milliken will implement a 2.5% card processing fee on applicable electronic card payments.

ALL utility payments made by card are EXEMPT from the processing fee.

The Town incurs processing costs when accepting card payments. Rather than absorbing these costs into the Town's operating expenses and passing them along to all customers, the processing fee is paid by customers who choose to use an applicable card payment method.

The Durbin Amendment and Federal Reserve Regulation II regulate certain debit-card interchange fees charged or received by card issuers and payment networks. They do not establish a general federal prohibition against a local government charging a separate processing or convenience fee to a customer.

Customers who wish to avoid the card processing fee may use an available payment method that does not carry the fee, such as cash or check.

We appreciate your understanding. For questions regarding payment options, please contact the Town of Milliken.

08/31/2026

Important Update: Credit & Debit Card Payment Policy 📢

Starting September 1, a 2.5% processing fee will apply to all NONUTILITY credit and debit card transactions.

Here are the key details you need to know:
• 💡 Utility Bills Exempt: This processing fee does NOT apply to utility bill payments.
• 💳 Statement Line Items: Card transactions will show as two separate charges on your bank/card statement—one for your payment amount and one for the 2.5% fee.
• 💵 Fee-Free Alternatives: You can avoid this fee by paying via cash, check, or electronic bank transfer (ACH).

Thank you for your understanding as we make this transition. If you have any questions, feel free to reach out to our customer service team!

This class is coming on September 24th. If you're the parent or caregiver of a teen, you should put this on your calenda...
08/31/2026

This class is coming on September 24th. If you're the parent or caregiver of a teen, you should put this on your calendar.

Address

1101 Broad Street
Milliken, CO
80543

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+19705874331

Website

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