08/28/2026
📣 City of Marshall Celebrates Upgrades to its Emergency Communications Center
The City hosted a ribbon-cutting ceremony on Friday, August 28, at the Marshall Police Department to mark the completion of significant upgrades to the Emergency Communications Center, strengthening public safety services for Marshall and surrounding communities.
🚨 The upgrades to the Emergency Communications Center, which is commonly known as the Dispatch and 9-1-1 Center, are now complete. This project was made possible by a $160,000 grant from the Texas Eastern 9-1-1 Network.
During the Ribbon-Cutting Ceremony, Marshall Police Chief Cliff Carruth expressed appreciation to the Texas Eastern 9-1-1 Network and everyone involved in planning, funding, and completing the project. 👏
Improvements include upgraded technology and software and new workstations and consoles designed to enhance the center’s ability to manage emergency communications.
Marshall's Emergency Communications Center serves as a Public Safety Answering Point, receiving 9-1-1 calls for service and coordinating emergency responses for police, fire, and medical services.
“Modern emergency communications centers depend on reliable, advanced technology to
ensure dispatchers have the tools they need to receive information, communicate with first
responders, and help coordinate an effective response,” Chief Carruth said. “This investment
strengthens our emergency communications capabilities and ultimately helps us to better serve and protect the citizens of Marshall and the surrounding communities.”
“These improvements represent an important investment in the safety of our community,”
Carruth said. “We appreciate everyone who played a part in making this project possible.”
Tips for Calling 9-1-1:
✅ Give location first. This includes the address or nearby landmarks.
✅ Stay calm. Speak clearly.
✅ Text to 911 if unable to speak.
