09/09/2026
Ever wondered why a fingerprint might need to be captured again?
Fingerprints can be harder to read because of:
• Very dry skin
• Excess moisture
• Cuts or temporary skin damage
• Too much or too little pressure
• Movement during scanning
A retake doesn't mean you did anything wrong. It simply means we're working to capture the clearest image possible.
Relax your hands, follow the technician's guidance, and let the scanner do its thing!