Louisville Metro Homeless Engagement and Assessment Response Team - HEART

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Louisville Metro Homeless Engagement and Assessment Response Team - HEART

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Under the direction of the Office of Social Services, the Homeless Engagement and Assessment Response Team seeks to connect with community partners and identify gaps in serving individuals experiencing homelessness.

04/30/2026

Risk Assessment is about protecting people — both those living in encampments and the surrounding community.

Our team responds to 311 calls and proactively identifies potential hazards like unsafe locations, open flames, or debris. By addressing these risks early, we help create safer conditions for everyone.

This work isn’t just about cleanup — it’s about understanding needs, reducing harm, and connecting individuals to support when it’s needed.

A safer Louisville starts with consistent, coordinated effort.

04/27/2026

We’re grateful to partner with Re:Center Ministries, an organization providing critical shelter and long-term support for individuals in our community.

From overnight shelter for men to safe spaces for women and children, their work meets immediate needs while also creating pathways toward long-term stability.

HEART’s outreach teams are often the first point of connection — building relationships in the field and helping bridge trust so individuals feel comfortable accessing services like those offered at Re:Center.

It takes strong partnerships to meet people where they are — and we’re proud to work alongside organizations committed to doing just that.

04/06/2026

Ready to get involved? There are many ways to support HEART’s work in our community.

You can help by staying informed, sharing resources, and connecting people to services when they’re needed. Even small actions can make a meaningful difference.

Together, we can help create a safer, more connected Louisville.

04/02/2026

The HEART team is made up of people who care deeply about this community — and it shows in the work they do every day.

From outreach to risk assessment, they’re out in the field meeting people where they are and helping connect them to the resources they need.

03/30/2026

We’re grateful for partners like UP for Women and Children, who provide critical resources and support for women experiencing homelessness in our community.

Strong partnerships make this work possible — and help ensure more people can access the services they need to move forward. We’re proud to work alongside organizations making a real difference every day.

03/17/2026

At the heart of HEART’s work is a simple mission: helping make our community safer while connecting people to the resources they need.

Every day our teams work across Louisville building relationships, addressing risks, and helping individuals move toward stability and housing.

It’s work that requires collaboration, persistence, and a shared commitment to the well-being of our neighbors.

03/16/2026

Knowing who to call can help ensure the right response happens as quickly as possible.

📞 Call 911 if there is an immediate emergency or a situation that threatens life or safety.

📞 Call 311 for non-emergency concerns related to homelessness, encampments, or situations where someone may need outreach or assistance from the HEART team.

311 helps connect concerns to the appropriate outreach and risk assessment teams so they can respond and follow up.

When in doubt, remember:
Emergencies = 911
Community concerns and outreach needs = 311

03/10/2026

Have you signed up for HEART Alerts yet?

It’s the easiest way to stay up to date on the latest news, resources, and updates from the HEART team. From severe weather information to community outreach updates, you’ll hear directly from us about the work happening in Louisville.

📱 Text HEART to 226787 to sign up today.

03/08/2026

Happy International Women’s Day from HEART!

We’re proud to work alongside so many incredible women whose leadership, dedication, and expertise help move our mission forward every day. From outreach and behavioral health to housing partnerships and community engagement, their work makes a real difference in our city.

Today we celebrate the women helping build a stronger Louisville.

02/23/2026

Expanding access to housing starts with strong partnerships.

Will, one of HEART’s Landlord Engagement Specialists, works directly with local landlords and housing providers to create more opportunities for affordable housing.

Through programs like One Step, families receive support covering half of their rent for six months — along with guidance and tools to strengthen their financial footing.

It’s about opening doors and helping families stay housed.

02/18/2026

HEART’s Engagement Team plays a critical role in coordinated community response.

Their daily work includes field outreach, relationship-building, responding to public concerns, and connecting individuals to housing and supportive services. By maintaining consistent engagement, the team helps reduce risk while creating opportunities for long-term stability.

Address

701 W. Orsmby Avenue
Louisville, KY
40203

Website

https://louisvilleky.gov/government/homeless-services-division

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