01/05/2025
Update from LG&E. Please review as there is information here that could be useful in the coming days. I hope we don’t need to use their plans, but I’m grateful that our partners at LG&E and KU are prepared.
Winter Storm Blair
LG&E and KU Update/Info
Readiness and Response:
• We have full crews ready to respond safely and as quickly possible to any issues created by Winter Storm Blair.
• More than 500 crew and restoration personnel are immediately available across our service area to protect the public, respond to emergency situations, assess and repair damage, and ultimately restore impacted customers safely and as quickly as possible.
• We have more than 40 crew centers across the state and are able to strategically position and redirect those resources to areas where they’re needed most.
• We also have reserved staging areas in Louisville and Lexington for outside restoration resources that can immediately be operational in the event system damage caused by Winter Storm Blair requires additional assistance.
Downed Wire, Public Safety:
• Safety is our top priority and we’ve already begun communicating preparedness and safety messaging with the public through the news media, social media and our website. This will continue during and after the event.
• As always, we urge the public to stay away from downed lines – and to always assume they could be energized and report them to us immediately.
• LG&E customers
502-589-1444 or 800-331-7370 (fast path 1-1-3)
• KU/ODP customers
800-981-0600 (fast path 1-1-2)
• We have a variety of public safety resources available on our website, including, but not limited to:
o Portable Generator Safety
o Service Connection Safety
o Preparedness Tips
â–Ş More from Ready.gov
o Electric Safety During An Outage
o Natural Gas Safety (For LG&E Customers)
• With the forecasted weather, driving conditions could be extremely hazardous for the public.
• The public is also reminded to please limit travel to what’s necessary when snow and ice are on the roads, and to give our crews – as well as other essential response personnel – plenty of room to safely navigate hazards, as weather, traffic and road conditions can alsoimpact our crews’ ability to timely access and maneuver equipment in and around problem areas.
Outage Tracking and Reporting Tools:
• Our online outage map will have the most up-to-date estimated restoration times for outages as they become available based on direct feedback from our crews in the field.
• Customers can access our online outage map at stormcenter.lge-ku.com or through our mobile app.
o An important caveat is that each outage job is different and presents its own unique challenges for our crews, which is why estimated restoration times can vary by customer and are determined based on direct feedback from our crews in the field.
o As we assess damages safely and as quickly as possible, we will establish area-wide, or “global,” estimated restoration times when we expect to have power restored for the majority of customers in an area.
• Customers can report outages quickly and easily through our mobile app, by text or online. Visit lge-ku.com/outagesfor more information on all the ways you can report and receive information on your outage.
Restoration Process Overview:
• Service restorations take place through a prioritization process that involves several different layers. While we work to restore customers’ service, we’ll also use our ability to reroute power when we can from our control center, coupled with automated controls installed on our system, to limit the number of customers affected. During the restoration process:
o First, we’ll restore critical services in our community - hospitals, fire and police stations, airports and nursing homes.
o Next, we restore as many customers as we can as safely and quickly as possible.
o Then, we repair any damaged equipment. Whenever possible, temporary repairs are made to restore power quickly, and allow time for longer repairs to take place.
o For customers still without power, crews then make repairs to the individual power lines and service lines that feed directly to customers’ individual homes and businesses
