London-Laurel County 911 Center

05/29/2026

London-Laurel County 911 has officially transitioned to Next Generation 911! Congratulations Director Larry Walls and the entire team for a smooth rollout. This upgrade marks a major step forward in strengthening emergency response across the Commonwealth.

05/21/2026

The London-Laurel County 911 Center is proud to announce a partnership with 988 and Cumberland River Behavioral Health to better support individuals experiencing a mental health crisis, emotional distress, substance use crisis, or thoughts of su***de. Through this partnership, 911 telecommunicators have an additional resource to help connect callers with trained crisis professionals who can provide immediate support, guidance, and follow-up services when appropriate.

This collaboration strengthens our commitment to getting each caller the right help at the right time. While 911 remains the number to call for emergencies involving immediate danger, injury, or a need for law enforcement, fire, or EMS response, 988 is available 24/7 for anyone who needs mental health crisis support. The London-Laurel County 911 Center is grateful to partner with 988 and Cumberland River Behavioral Health as we continue working to protect and serve our community with compassion, professionalism, and care.

05/20/2026

Happy EMS week to our friends at Ambulance Inc. Of Laurel County!

Thank you to London-Laurel County 911 Center for the donuts you brought to our crews for EMS week. We are thankful to partner with wonderful agencies across the county and we appreciate their recognition to our crews for what they do!

05/18/2026

The London-Laurel County 911 Center Board of Directors will hold their regular meeting tomorrow, May 19th, at 10am at the Laurel County Extension Office

05/16/2026

After a day of remembrance and reflection, we pause once more to on reflect May 16th, 2025, one year after a night that changed our community forever. Our own Supervisor Heather Lauralie wrote down her recollection of the events of that night and the days and weeks that followed, and we think she speaks for all of us as we remember the ones we've lost, and appreciate our first responders, community, and neighbors that rose to the occasion and helped those in need.

05/09/2026

***UPDATE***

***Windstream has repaired the issue, and all services have been restored***

Due to a Windstream outage, our non-emergency phone lines are currently not able to receive calls. Should you need us, please call 911, even for non-emergency calls.

Windstream is working diligently to repair the outage, and we will update this post when service has been restored.

04/20/2026

The London-Laurel County 911 Center Board of Directors will have their regular meeting tomorrow, April 21st, at 10am at the Laurel County Extension Office

04/17/2026

UPDATE: Maintenance has been completed, and normal operations have been resumed at this time

PUBLIC SERVICE ANNOUNCEMENT

The 911 Center is performing maintenance on the tornado siren located in downtown London for a short time. If you hear a tone, there is no emergency.

REMINDER: if there is a tornado warning it the siren will be sounded for THREE long tones.

04/13/2026

This week, we recognize the voices behind the calls.

It’s National Public Safety Telecommunicators Week, and we’re proud to take a moment to highlight the men and women of the London-Laurel County 911 Center who show up every single day ready to answer whatever comes through the line.

These are the people who stay calm when everything else isn’t. The ones who talk callers through difficult moments while coordinating the response behind the scenes. They don’t wear badges on the street, but make no mistake, they are the first, first responders.

Every call is different, every situation is unpredictable, and every decision matters. And they handle it with professionalism, focus, and a level of dedication that deserves to be recognized far more than just one week a year.

To our telecommunicators: thank you for the long shifts, the tough calls, and the quiet work that keeps this community running. We see you, we appreciate you, and we’re proud of the job you do.

We would also like to thank SOGO Customs for the the customization of the gifts for our telecommunicators, as well as a generous donor who funded their purchase.

04/07/2026

The London-Laurel Count 911 Center will have a special called meeting this Thursday, April 9th, at 9am at the Laurel County Extension Office.