06/05/2025
UPDATE: Lexington E911 service has been fully restored. At this time, the issue appears to have been related to a service provider’s equipment failure. Thank you for your patience while the issue was resolved.
Lexington’s 9-1-1 system is currently not operating because of a provider issue.
Residents who have a 9-1-1 emergency should call 3-1-1 or text 9-1-1.
Calls to 9-1-1 are not going through to 9-1-1 operators. Residents will hear ringing, and then the call will be cut off. 9-1-1 operators can see the calls coming in and will attempt to call citizens back through a separate phone system.
This information will be updated as conditions change.