Our customers include active duty, Reserve, Guard, retired members, civilian employees, and family members associated with Laughlin AFB and other military installations. Our services include:
Information & Referral
Information, Referral (I&R) and Follow-up services assist individuals and families with identifying and clarifying needs, determining appropriate forms of assistance and providing linkage to resources, including exceptional family member support services. We provide mobility and deployment readiness assistance to help single and married DOD personnel and families meet pre-deployment, sustainment, reintegration, and post-deployment challenges. Services help reduce stress and deal with separation and reintegration, increase individual and family morale and unit cohesion, and support operational readiness. Personal and Work Life (P&WL), Education and Crisis Intervention
We facilitate the delivery of Heart Link spouse orientation seminars. We provide immediate, short-term intervention and referral to appropriate agency or service to assist individuals and families facing crisis situations. We advocate for the educational needs of our military children and assist Airmen and families with information and referrals regarding local school districts and other educational options including home schooling, private schools, charter schools, and cyber schools. Our School Liaison Officer (SLO) ensures school personnel are aware of the unique issues impacting military children, i.e., deployment, frequent moves, etc. Employment/Career Support, Transition Assistance and Volunteerism
Transition assistance provides retiring, separating, and demobilizing members (and family members) the information, skills, and knowledge needed for successful transition. Employment Assistance supports our customers in achieving short and long-term employment, education/training, and career goals. We offer local labor market information, skills and interests identification, federal resume workshops, linkages to alternatives to paid employment (e.g., volunteerism and education), networks for employment contacts, and other on-and off-base resources. Economic Readiness and Support
We offer information, education, and personal financial counseling to help individuals and families maintain financial readiness. Disaster Response
In the event of a community emergency, the Installation Commander may activate an Emergency Family Assistance Center (EFAC) to serve as the focal point for victim and family assistance services. The EFAC serves as the staging area where families can obtain disaster relief, contingency information, and services. The center’s primary mission is to integrate services that will address the practical and emotional needs of families of potential DOD casualties and DOD personnel affected by the disaster. We are the focal point of dissemination of timely information for affected individuals. Air Force Wounded Warrior (AFW2) is the Air Force military severely injured program to assist combat-related ill/injured Airmen and their families in receiving world-class personnel services and support, extended transition assistance, and case management follow-up.
