Priority OnDemand

05/10/2026

💐 Happy Mother’s Day 💐

Today, we celebrate the incredible mothers, caregivers, and strong women across the Priority OnDemand family of companies—both on our teams and in the communities we serve. Your compassion, resilience, and dedication make a difference every single day.

As we recognize Mother’s Day, we also shine a light on National Women’s Health Week—a reminder of the importance of prioritizing health and well-being at every stage of life.

To all the women who balance so much while continuing to care for others:
💝Take time for yourself
💝 Stay proactive about your health
💝 Encourage those around you to do the same

Thank you for the strength, care, and heart you bring to your families, your communities, and the EMS profession.

05/01/2026

Medshore Ambulance, a member of the Priority Ambulance family of companies, announced a new program designed to ensure 9-1-1 callers who decline ambulance transport still have access to the care and community resources they may need after an EMS team leaves the scene. The initiative will connect patients with a Care Navigator for follow-up resource coordination helping connect eligible patients to additional healthcare resources.

Medshore Ambulance joins its sister companies at Priority Ambulance to deliver these services under a collaboration with Priority OnDemand and the company’s OnDemand Visit telehealth technology platform. The program launched on April 1st, giving Medshore clinicians and EMS professionals additional tools to support patients on scene and provide a clear next step for care when a patient chooses not to go to the emergency department.

Read the full story:
https://pulse.ly/dfvwvx0eet

04/27/2026

Priority Ambulance Welcomes Reginald James as Regional President to Advance Nationwide Behavioral Health Transport Program

Priority Ambulance, the nation’s second-largest EMS provider, today announced the appointment of Reginald James as Regional President. With more than four decades of EMS leadership spanning frontline clinical care through executive operations, James will focus on leading Priority’s continued growth and standardization of behavioral health transport, expanding access to safe, timely, and appropriate care for patients and communities nationwide.

“We are excited to welcome Reginald to the Priority executive team,” said Phil Koster, Chief Operating Officer for Priority Ambulance. “His deep experience across public and private EMS organizations and his track record building innovative care models, will accelerate our commitment to behavioral health transport and help us expand this specialized service with consistency, compassion, and clinical excellence across our nationwide footprint.”

James brings more than 40 years of emergency medical services experience, having served as an EMT, Cardiac Technician, Paramedic, Field Training Officer, supervisor, manager, director, and executive. Most recently, he served as a senior executive with one of the country’s most innovative EMS providers, with a focus on Mobile Integrated Healthcare and Community Paramedicine.

Read the full story:

Priority Ambulance, the nation’s second-largest EMS provider, today announced the appointment of Reginald James as Regional President. With more than four decades of EMS leadership spanning frontline clinical care through executive operations, James will focus on leading Priority’s continued gro...

04/22/2026

We are proud to celebrate Brenda Staffan, Chief Government Affairs & Public Policy Officer at Priority Ambulance, who was recognized this week at the American Ambulance Association Annual Conference & Trade Show as a 2026 Vanguard Award honoree.

The Vanguard Awards honor women who have paved the way in EMS, breaking barriers, leading with purpose, and making lasting contributions to mobile healthcare. Brenda’s leadership, advocacy, and commitment to advancing our industry continue to make a meaningful impact at both the state and national level.

Please join us in congratulating Brenda on this well-deserved recognition and for the example she sets for future leaders in EMS.

04/22/2026

💼✨ Administrative Professionals Day | April 22 ✨💼

Today, we’re proud to recognize the dedicated administrative professionals across the Priority OnDemand family of companies who help keep everything running seamlessly behind the scenes.
From coordinating logistics and supporting our field teams to keeping operations organized and efficient, their attention to detail and commitment make a lasting impact every single day.

Their work may not always be front and center, but it is essential to the success of our teams and the care we provide to our communities.

To all of our administrative professionals—thank you for your hard work, reliability, and the countless ways you support our mission.

💛 We appreciate you today and every day.

04/22/2026

We’re proud to highlight Amanda McQuistian, Director of Operations for LifeCare Medical Transports, a member of the Priority Ambulance family of companies, who will be presenting today at the 2026 American Ambulance Association Annual Conference & Trade Show:
🗓 April 22
🕙 10:00 AM – 10:50 AM
📍 Meeting Room 106–107
🎤 Pecha Kucha–Style Presentations

Amanda brings a wealth of operational leadership experience and a passion for building strong, resilient teams. Her work in crew wellness, leadership development, and system improvement continues to make a meaningful impact across our organization.

If you’re attending, be sure to stop in and support her session this morning!

04/20/2026

We were proud to sponsor the Opening Keynote at the American Ambulance Association Annual Conference & Trade Show this week in Las Vegas.

Brenda Staffan, Chief Government Affairs and Public Policy Officer, and Dennis Rowe, Director of Government & Industry Relations, had the opportunity to connect with keynote speaker Raymont Harris, whose message on leadership, mindset, and performance left a lasting impact.

A former NFL running back and founder of Elite Mindset & Performance, Raymont brings real-world experience to the stage. His keynote, “Control the Controllables,” challenged attendees to focus on what they can own, lead with confidence, and perform under pressure.

Thank you to the American Ambulance Association for bringing together leaders across EMS for such a meaningful event, and to Raymont for delivering a powerful and authentic message.

04/20/2026

🚑 We’re excited to be in Las Vegas for the 2026 American Ambulance Association Annual Conference & Trade Show, joining EMS leaders from across the country for a week of meaningful conversations, innovation, and shared learning.

Today, we’re proud to highlight Diahan Underwood, Chief Compliance Nursing Officer, who will be presenting:
🗓 April 20
🕑 2:00 PM – 2:50 PM
📍 Meeting Room 106-107
🎤 Guilty as Charged: Addressing Diversion and Tampering Risks in EMS

Diahan’s expertise in compliance, patient safety, and diversion prevention continues to shape best practices across the industry. We’re proud to see her sharing that knowledge on a national stage.

If you’re attending, be sure to check out her session!

04/17/2026

🧠💙 Stress Awareness Month 💙🧠

April is Stress Awareness Month—a time to recognize the impact stress can have on our health, well-being, and daily lives.

Our teams face unique challenges every day. From the field to dispatch to behind-the-scenes support roles, the work can be demanding. That’s why taking time to care for your mental and emotional well-being is just as important as caring for others.

At the Priority Ambulance family of companies, we encourage our team members to prioritize their health and seek support when needed. Resources like our Employee Assistance Program (EAP) are available to provide confidential, cost-free support:

📞 Telephonic Counseling: Call 1.888.327.1060 anytime to speak with clinical professionals
🧘‍♂️ Professional Coaching: Support for stress management, resilience, and wellness
💻 Online Resources: https://pulse.ly/yarlj7mmgn
📚 Webinars & Training: Tools and strategies for maintaining mental wellness

If you or someone you know is in crisis, the 988 Su***de & Crisis Lifeline is available 24/7—call, text, or chat 988 for immediate, confidential support.

Taking care of yourself isn’t a luxury—it’s essential. 💛

04/16/2026

The 2026 American Ambulance Association Annual Conference & Trade Show is just around the corner, and the Priority OnDemand family of companies is proud to be part of this premier industry event.

📅 April 20–22, 2026
📍 MGM Grand | Las Vegas, NV

This year’s theme, Forging the Future of EMS, brings together leaders from across the country to collaborate, share ideas, and shape the future of mobile healthcare.

We’re especially proud to serve as the Keynote Speaker Sponsor and to have team members contributing in meaningful ways throughout the conference:

🎤 Speaking Engagements

Diahan Underwood
🗓 April 20 | 🕑 2:00–2:50 PM
📍 Meeting Room 106–107
Guilty as Charged: Addressing Diversion and Tampering Risks in EMS

Amanda McQuistian
🗓 April 22 | 🕙 10:00–10:50 AM
📍 Meeting Room 106–107
Pecha Kucha–Style Presentations

We’re also proud to celebrate team members who are being recognized on a national level at this year’s conference:
▪️Brenda Staffan – 2026 EMS Vanguard Honoree
▪️EMSNext 2026 Honorees: Samuel Barry (Puckett EMS), Alecia Kaye Johnson (First Call Ambulance) and Andrew Smith (Copperstate Ambulance)

From thought leadership to celebrating excellence across our teams, we’re honored to be part of a conference that continues to move EMS forward.

04/05/2026

Happy Easter from the Priority OnDemand family of companies! 🐣🌷

Today is a time of renewal, hope, and fresh beginnings. Whether you're spending the day with family, enjoying the arrival of spring, or simply taking a well-deserved moment to recharge, we hope it brings you peace and positivity.

To our dedicated team members who continue serving their communities each day, including holidays, thank you for your commitment and compassion.

Wishing everyone a safe, joyful, and bright day! 🌼💛