04/17/2026
We handled 15,238 calls in March! That's roughly 491 calls a day.📞
Our client services team is working hard every day to make sure clients get the support they need and this number reflects that commitment.
If you’re having trouble getting through, it’s usually due to high call volume. Our system can hold up to 7 callers at a time, and additional calls may be disconnected once that queue is full.
What helps:
• Stay on the line if you’re placed in queue
• If you get disconnected, try calling again in 15 minutes
• Try calling during non-peak hours
• Reach out directly to your case manager during office hours when possible
We appreciate your patience as we work to serve everyone as quickly and effectively as possible.