Huntsville/Madison County 9-1-1 Call Center

09/11/2022

Never. Forget.

08/01/2022

Huntsville/Madison watch out for the rain today! Be sure to drive safe, and keep an eye open for Thunder.

07/04/2022

Happy Independence Day! Be sure, to stay safe while partaking in Independence Day festivities. Here is some advice on the festitvities tonight!

- Do not light fireworks near people or flamable material. Fire works can cause serious injuries or fires.
- When a firework malfunctions avoid attempting to relight it, as it may cause injuries.
- Do not hold lit fireworks.
- Be sure to properly dispose of used fireworks, this includes soaking them in water.

Have a great day everyone!

06/19/2022

Huntsville/Madison, we at the 9-1-1 Call Center wanted to wish everyone in the community a happy Father’s day, and a Happy Juneteenth as well.

06/14/2022

A great reminder from WAFF 48 News Chief Meteorologist Brad Travis:

Asphalt temperatures today were over 140 degrees. Keep your pets paws in mind before you take that walk. They also get stressed out sooner when the heat index is over 105.

06/08/2022

Thank you to the Madison Police and Madison Fire departments for educating students about 9-1-1 and how to use the Text to Protect system. We are thankful that our partner agencies help spread the word on how to be good 9-1-1 callers during an emergency.

06/07/2022

Remember to stay safe during the storms this week Huntsville/Madison. Thanks to NWS Huntsville for the infographic.

06/03/2022

Sharing an update from the Madison, Alabama Police Department regarding the recent sightings of 🐊alligators🐊 on Ziedrt Road.

If an alligator comes on your property and you need someone to remove it, please do not call 9-1-1. You can reach the Alabama Fish and Game by calling (256) 353-2634 or 1-800-272-4263.

Remember, only call 9-1-1 in an emergency, serious medical problem, any type of fire, any life-threatening situation, or to report crimes in progress.

Due to the recent sighting of alligators around Lady Ann Lake off of Ziedrt Rd. the Madison Police Department has been in contact with Alabama Fish and Game. It is important for Madison residents to know the American Alligator is a Federally Protected Animal. This means you cannot trap or kill these animals. The Alabama Department of Fish and Game is aware of the alligators and monitors them. Please watch your children and pets during any activities around the lake. If an alligator comes on your property and you need someone to remove it please contact Alabama Fish and Game at 256-353-2634 (normal business hours) or 1 800-272-4263 (after business hours).

06/01/2022

This is our operations room. We are seeking qualified individuals who wish to work in such an environment, and want to make a difference and help save lives.

05/31/2022

Salary: $17.94 per hour – (plus, $1.25 differential)

The Huntsville-Madison County 9-1-1 Center is seeking qualified individuals to join our team of dedicated 9-1-1 Calltakers. We need responsible and motivated people that have a passion to help others. This exciting career field will provide you this opportunity and will allow you to help others far beyond what most people will ever experience. As a 9-1-1 Calltaker you will answer 9-1-1 emergency calls and process or reroute them as needed. You will follow a set of protocols that includes a computerized protocol system that will guide you step-by-step through the appropriate information gathering and life-saving questions to ask the caller. You will also use location and mapping systems to help you locate the 9-1-1 caller. You will accomplish all of this and more while working in a new state-of-the-art 9-1-1 building with cutting-edge 9-1-1 technology.

You will receive 12 weeks of training that consists of class room and on-the-job training. You will be assigned a mentor who will guide you and teach you the intricate components of 9-1-1calltaking, to include techniques to properly communicate with 9-1-1 callers during highly emotional and stressful emergencies.

Benefits:
• Competitive starting pay
• Comprehensive paid training
• 12 paid holidays per year
• Employer pays 100% of health insurance, to include family coverage!
• Award-winning retirement program
• Accumulate paid sick leave & vacation leave each pay period

Required Qualifications:
• Ability to work 12-hour shifts (6:00am - 6:00pm or 6:00pm - 6:00am)
• Type at least 25 words per minute with 90% accuracy
• Pass a computerized applicant test
• Complete a comprehensive personality profile assessment
• Pass a thorough background check and polygraph test
• Pass a physical examination and a pre-employment drug screening

We strive to make a difference by serving the people of our community in their time of greatest need. If you are like minded and passionate about helping others, apply now and begin the first step to realizing your next personal and professional goal.

IF YOU USE GMAIL BE SURE TO CHECK YOUR PROMOTIONS FOLDER AS WELL AS YOUR INBOX FOR JOB RELATED RESPONSES TO YOUR APPLICATION SINCE GMAIL MAY FLAG THE RESPONSE AS A PROMOTION.

05/30/2022

🇺🇸Memorial Day 2022🇺🇸
Celebrate • Honor • Remember

The Missing Man Table.

When you see the table of the ones who have not returned, this is what it means. Please take a moment to respect those it represents.

•The Cloth is White- symbolizing the purity of their motives when answering the call to serve.

•The Single Red Rose- reminds us of the lives of these Americans, and their loved ones and friends who keep the faith, while seeking answers.

•The Yellow Ribbon- symbolizes our continued determination to account for them.

•A Slice of Lemon- reminds us of the bitter fate of those captured and missing in a foreign land.

•A Pinch of Salt- symbolizes the tears of our missing and their families who long for answers after decades of uncertainty.

•The Lighted Candle- reflects our hope for their return- Alive or Dead

•The Bible- represents the strength gained through faith in our country, Founded as One Nation Under God, to sustain those lost from our midst.

The Glass is Inverted- to symbolize their inability to share a toast.

•The Chair is Empty- They Are Missing.

05/25/2022

Like most businesses in the area, we are heavily recruiting for open positions within our organization. We have a current need for new Calltakers. Our Training Room (pictured here) is a great resource for us to train the needed skills for all our new hires to be effective and professional 9-1-1 Calltakers.

If you would like to "answer the call" and become one of our new hires, message our FB page or email us at [email protected] for more information or to submit your resume/application.