Echo911

Echo911 Echo911 is an emergency communications solution provider. We specialize in radios and dispatch. National Dispatch Center located in Huntsville, Alabama.

We currently dispatch for Law Enforcement, Private Police, and Security nationwide. The GPS in our radios update every 10 seconds for real time location of your officers and not their vehicles. What makes echo911 different than any other local, regional, or national dispatch center?
*Our dispatchers are trained and certified dispatchers and call takers!
*The level of service we provide!
*It is ou

r mission to change public safety!
*We strive every day to provide excellent customer service to each and every one of our agencies and communities.
*We work with each individual agency to build our Standard Operating Procedures together.
*We build our operating procedures with you when you sign on with us as an agency.

PST-SC (Public Safety Telecommunicator Support Cat) Marge is officially protesting the morning shift today. Her attitude...
05/19/2026

PST-SC (Public Safety Telecommunicator Support Cat) Marge is officially protesting the morning shift today. Her attitude is questionable, and she has already filed three complaints with management about “unacceptable working conditions.”

A meeting with HR is scheduled, she is:
• Refusing to assist
• Judging everyone silently
• Sleeping on duty

we may have to escalate to emergency catnip deployment. 🐈📞🚨

04/24/2026

🚨 Echo911 Consolidated Dispatch Customers – Action Required 🚨

The migration to our new onboarding / agency management platform is now live.

📅 Migration Window: April 24 – April 30, 2026

All agencies must complete onboarding during this timeframe.

👉 What you need to do:
• Log into the customer portal
• Go to “My Dispatch”
• Link your account to the new system

Or go directly here:
https://customer.echo911.com/portal/dispatch

👤 All agency users will also be required to:
• Verify their identity
• Review and sign the Echo911 Radio Etiquette, Use, and Policy Handbook

⚠️ Echo911 MDT Notice
You will see Echo911 MDT in the new platform.
• This feature is NOT live yet
• Launch date: May 1, 2026
• You may look around, but DO NOT create calls for service yet, they will not actually be entered in to CAD yet.

🛠 Need help?
Open a ticket here:
https://customer.echo911.com/portal/tickets

Our team is working around the clock to support this transition.

Just one of the many improvements coming Monday, April 20th 👇Our new Command & Dispatch system completely upgrades how s...
04/17/2026

Just one of the many improvements coming Monday, April 20th 👇

Our new Command & Dispatch system completely upgrades how site management and customer onboarding work—with real-time updates directly into CAD.

Adding a site is now a simple 5-step guided wizard:

Step 1 – Site Details
Enter the site name, assign a site number, and add any notes you want dispatchers and units to see in CAD.

Step 2 – Address Verification
Enter the address and instantly verify it on a Google Map.

Step 3 – Define the Coverage Area
Once the map loads, you have three options:
• Parcel (default): Automatically pulls property boundaries from local county GIS (perfect for shopping centers, large properties, etc.)
• Custom Polygon: Draw your own boundaries—anything from a small section to an entire block
• Radius: Set a precise coverage radius around the location

No matter which option you choose, any call for service tied to that location will automatically link to the site and populate all associated property details in CAD.

Step 4 – Coverage Schedule
Set your coverage to 24/7 or define custom hours by day.
If a call comes in outside of those hours, dispatch is automatically alerted—allowing them to respond appropriately based on your agency’s policies.

Step 5 – Property Contacts
Add key contact information for the site, including emergency contacts and property management verification.

Additional Site Management Features

Once a site is created, you can go even further with management and visibility:

• Resident Management:
Manually add residents or bulk import them via CSV—perfect for apartment complexes and multi-unit properties. This allows dispatch and responding units to quickly identify residents vs. guests in real time.

• Site Manager Access:
Grant login access to a property manager or site contact so they can maintain the resident list themselves—keeping information accurate without needing to go through your team. Property managers can be given access to multiple sites, so if you provide services to a company with multiple sites, they can update them all with one login, or you can give each property their own login, with advanced access control.

• Call for Service Alerts:
Site managers can subscribe to alerts for calls at their property, giving them real-time awareness of activity.

We’ll be expanding this even further with additional features, but this already adds a major layer of situational awareness, accountability, and operational efficiency for both dispatch and field units.

The result?
No more waiting on manual CAD updates. No delays. No gaps in information.

Everything is instant, accurate, and available in real time to both dispatch and your field units.

And this is just one of many major upgrades rolling out.

Echo911 Consolidated Dispatch Customers:Over the next three days, please watch for important email communications from E...
04/17/2026

Echo911 Consolidated Dispatch Customers:

Over the next three days, please watch for important email communications from Echo911 with instructions to complete your dispatch onboarding migration to our new system. Timely action will ensure a smooth transition with no disruption to your services.

As part of this update, EchoAlert for dispatch customers is being rebranded as Echo911 CAD Mobile. (The EchoAlert branding will be used for non-Echo911 dispatch customers, who use our alerting product with their own CAD systems.)

We are also preparing to launch Echo911 MDT (Mobile Data Terminal), a new application for Windows and macOS, designed for use on desktops, laptops, and tablets to enhance field and command-level operations.

Additional details and rollout information will be shared as they become available.

04/13/2026

This week, Echo911 proudly celebrates National Public Safety Telecommunicators Week 💛

Every call for help begins with a voice. Calm in chaos, steady in crisis, and unwavering in purpose, our telecommunicators serve as the vital link between those in need and the first responders who answer the call. Working 24 hours a day, 7 days a week, they provide reassurance to the frightened, guidance to the lost, and coordination during life-saving operations.

Whether serving our own Public Safety Answering Point, PSAP #8753, or supporting one of the many centers we proudly contract with and staff, Echo911 telecommunicators represent the highest standard of professionalism in public safety. Their dedication ensures that communities receive reliable, compassionate, and efficient emergency communications when every second counts.

Our team’s extensive training and unwavering commitment to excellence make them truly the best of the best. Echo911 is proud to have implemented Emergency Police Dispatch, Emergency Fire Dispatch, and Emergency Medical Dispatch with T-CPR across the board. These lifesaving protocols empower our telecommunicators to provide critical pre-arrival instructions and deliver the highest level of service to the communities we serve.

Often called the first, first responders, they are the unseen heroes of public safety. Their voices save lives, strengthen partnerships, and bring calm to moments of uncertainty.

To our Echo911 telecommunicators: thank you for your service, your professionalism, and your relentless commitment to excellence. We are honored to stand beside you and proud of the difference you make each and every day.

Please join us in recognizing and thanking these extraordinary professionals.

👏 Take a moment this week to show your appreciation.

🚨 Big updates are coming to Echo911 over the next 2 weeks. 🚨We’ve been putting in serious work behind the scenes, and it...
03/26/2026

🚨 Big updates are coming to Echo911 over the next 2 weeks. 🚨

We’ve been putting in serious work behind the scenes, and it’s about to show.

✅ New version of EchoAlert
✅ Fully updated onboarding portal (finally)
✅ Enhancements to the customer portal

And that’s just the start.

🔥 Introducing: Echo911 Radio Management (Preview)

We’re rolling out a powerful new Radio Management Dashboard designed to give you full control of your fleet — without ever touching a device, or having to call customer service.

Here’s what’s coming:

📡 Remote Radio Configuration
Adjust aliases, Turn PTT chirp on/off, call notifications, vibrate settings, brightness, and more — all remotely
Set low battery alert thresholds so your team isn’t caught off guard

📍 Live Location Tracking
View last known radio locations on an interactive map inside the customer portal.

🎛️ Channel Mapping
Remotely reorder channels on the Channel position k**b. Also coming soon, add private channels, and map them to radios yourself.

🌐 Advanced Data Control
Choose automatic “Best Signal” or manually prioritize networks like FirstNet, Verizon Frontline, T-Mobile First Responder, plus 80+ regional carriers like C-Spire, SouthernLINC, Bluegrass Wireless, Carolina West Wireless, Appalachian Wireless, Panhandle Telecommunications, Pine Belt Cellular, TelAlaska and more.

Optional LEO satellite connectivity for truly remote coverage and failover when there is no other signal.

📶 Connectivity Management
Configure WiFi, Bluetooth, and mobile hotspot

Whether you're running 5 radios or 5,000, this is built to:
✔ Enable self management
✔ Save time
✔ Keep your team connected when it matters most

More details dropping soon. This is just the beginning.

Echo911 customers can now self-manage radio service status directly through the customer portal, allowing agencies and o...
03/15/2026

Echo911 customers can now self-manage radio service status directly through the customer portal, allowing agencies and organizations to quickly adjust radios as staffing or operational needs change.

Suspend a Radio
If you suspend a radio, billing will automatically change to $5 per month to keep the device registered on the network. A suspended radio can be re-activated at any time.

By default, when you choose Suspend, the radio will enter Pending Suspension and will suspend on the next service renewal date.

You also have the option to select “Execute Suspension Now.”
If you choose this option, the radio will immediately suspend and be inhibited, however any remaining prepaid service time will be forfeited.

Cancel a Radio
You may also choose to Cancel a radio. Cancelled radios have no monthly cost, but if you decide to activate the device again later, a $36 reconnection fee will apply, plus the cost of whatever service you choose to enable (Talk Around MCPTT, Shared Regional Dispatch, etc.).

Like suspension, you can also select “Execute Cancellation Now,” which will immediately cancel the service and inhibit the radio.

Pre-staged Radios Available
We can now also provide radios that are pre-configured in suspended status. This allows agencies to keep spare or reserve radios on hand that can be activated instantly when hiring new staff, assigning temporary personnel, preparing for special events, etc.

All of these options are fully automated and self-managed in the Echo911 Customer Portal.

To access these functions, log into the customer portal and go to “My Radios.”

The new Echo911 Customer Portal that went live on March 1st, has had another update. The desktop and mobile interface ha...
03/14/2026

The new Echo911 Customer Portal that went live on March 1st, has had another update. The desktop and mobile interface have been improved, and the mobile view is now much easier to navigate and use. We tried to remove clutter, and provide you with the easy navigation and actions you need while on the go, and managing your account.

Important Billing Notice for Echo911 non-government CustomersEcho911 is implementing full automated enforcement of our T...
03/13/2026

Important Billing Notice for Echo911 non-government Customers

Echo911 is implementing full automated enforcement of our Terms of Service for billing and payment.

This change applies to non-NET30 accounts and non-government customers.

Our billing and account management system is now fully automated. Accounts that become past due will automatically be suspended in accordance with the Echo911 Terms of Service.

What happens if an account becomes past due

If an account remains unpaid more than 48 hours past the invoice due date, the system will automatically:

• Suspend the account
• Disable all active services
• Lock (inhibit) all radios associated with the account
• Suspend the agency’s EchoAlert access

When a radio is inhibited:

• Radios with screens will display an “Inhibited” message similar to the image below
• Radios without screens will play an “Radio Inhibited” audio message

How to restore service

The process is simple.

Once all past-due invoices are paid, the system will automatically restore service.

• Most services restore within about 60 seconds
• Inhibited radios may take up to 15 minutes to fully reconnect and restore normal operation

No support ticket or phone call is required. The process is fully automatic.

Important notes

• This does NOT apply to NET30 accounts or approved governmental billing accounts.
• Customers can log into the portal at any time to view invoices and make payments.

If you have any billing questions, please open a ticket in the customer portal, https://customer.echo911.com

Margaret patiently waiting for "break" time, so she can get belly rubs.
02/25/2026

Margaret patiently waiting for "break" time, so she can get belly rubs.

02/18/2026

At Echo911, we are more than a dispatch service; we are a partner to those we serve. Today, we are grieving alongside one of our partner law enforcement agencies following a tragic incident that claimed the lives of an officer and a civilian.

With another officer and civilian remaining in critical condition, we ask you to join us in prayer for their recovery and for the families enduring this loss. Our thoughts are also with every police, fire, and EMS responder who answered the call, as well as the telecommunicators at Echo911 and responding agencies who managed this crisis.

We are profoundly grateful to the multiple counties that sent personnel to assist. Their rapid response and heroic efforts provided vital support to our partner agency and the citizens involved; we cannot thank them enough.

Out of respect for all impacted, Echo911 will not release additional information. Please take a moment to hug your loved ones a little tighter today.

Address

1004 Oster Drive, Suite C
Huntsville, AL
35816

Website

Alerts

Be the first to know and let us send you an email when Echo911 posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category