Echo911

Echo911 Echo911 is an emergency communications solution provider. We specialize in radios and dispatch. National Dispatch Center located in Huntsville, Alabama.

We currently dispatch for Law Enforcement, Private Police, and Security nationwide. The GPS in our radios update every 10 seconds for real time location of your officers and not their vehicles. What makes echo911 different than any other local, regional, or national dispatch center?
*Our dispatchers are trained and certified dispatchers and call takers!
*The level of service we provide!
*It is ou

r mission to change public safety!
*We strive every day to provide excellent customer service to each and every one of our agencies and communities.
*We work with each individual agency to build our Standard Operating Procedures together.
*We build our operating procedures with you when you sign on with us as an agency.

PST-SC (Public Safety Telecommunicator Support Cat) Marge is officially protesting the morning shift today. Her attitude...
05/19/2026

PST-SC (Public Safety Telecommunicator Support Cat) Marge is officially protesting the morning shift today. Her attitude is questionable, and she has already filed three complaints with management about “unacceptable working conditions.”

A meeting with HR is scheduled, she is:
• Refusing to assist
• Judging everyone silently
• Sleeping on duty

we may have to escalate to emergency catnip deployment. 🐈📞🚨

04/24/2026

🚨 Echo911 Consolidated Dispatch Customers – Action Required 🚨

The migration to our new onboarding / agency management platform is now live.

📅 Migration Window: April 24 – April 30, 2026

All agencies must complete onboarding during this timeframe.

👉 What you need to do:
• Log into the customer portal
• Go to “My Dispatch”
• Link your account to the new system

Or go directly here:
https://customer.echo911.com/portal/dispatch

👤 All agency users will also be required to:
• Verify their identity
• Review and sign the Echo911 Radio Etiquette, Use, and Policy Handbook

⚠️ Echo911 MDT Notice
You will see Echo911 MDT in the new platform.
• This feature is NOT live yet
• Launch date: May 1, 2026
• You may look around, but DO NOT create calls for service yet, they will not actually be entered in to CAD yet.

🛠 Need help?
Open a ticket here:
https://customer.echo911.com/portal/tickets

Our team is working around the clock to support this transition.

Just one of the many improvements coming Monday, April 20th 👇Our new Command & Dispatch system completely upgrades how s...
04/17/2026

Just one of the many improvements coming Monday, April 20th 👇

Our new Command & Dispatch system completely upgrades how site management and customer onboarding work—with real-time updates directly into CAD.

Adding a site is now a simple 5-step guided wizard:

Step 1 – Site Details
Enter the site name, assign a site number, and add any notes you want dispatchers and units to see in CAD.

Step 2 – Address Verification
Enter the address and instantly verify it on a Google Map.

Step 3 – Define the Coverage Area
Once the map loads, you have three options:
• Parcel (default): Automatically pulls property boundaries from local county GIS (perfect for shopping centers, large properties, etc.)
• Custom Polygon: Draw your own boundaries—anything from a small section to an entire block
• Radius: Set a precise coverage radius around the location

No matter which option you choose, any call for service tied to that location will automatically link to the site and populate all associated property details in CAD.

Step 4 – Coverage Schedule
Set your coverage to 24/7 or define custom hours by day.
If a call comes in outside of those hours, dispatch is automatically alerted—allowing them to respond appropriately based on your agency’s policies.

Step 5 – Property Contacts
Add key contact information for the site, including emergency contacts and property management verification.

Additional Site Management Features

Once a site is created, you can go even further with management and visibility:

• Resident Management:
Manually add residents or bulk import them via CSV—perfect for apartment complexes and multi-unit properties. This allows dispatch and responding units to quickly identify residents vs. guests in real time.

• Site Manager Access:
Grant login access to a property manager or site contact so they can maintain the resident list themselves—keeping information accurate without needing to go through your team. Property managers can be given access to multiple sites, so if you provide services to a company with multiple sites, they can update them all with one login, or you can give each property their own login, with advanced access control.

• Call for Service Alerts:
Site managers can subscribe to alerts for calls at their property, giving them real-time awareness of activity.

We’ll be expanding this even further with additional features, but this already adds a major layer of situational awareness, accountability, and operational efficiency for both dispatch and field units.

The result?
No more waiting on manual CAD updates. No delays. No gaps in information.

Everything is instant, accurate, and available in real time to both dispatch and your field units.

And this is just one of many major upgrades rolling out.

Echo911 Consolidated Dispatch Customers:Over the next three days, please watch for important email communications from E...
04/17/2026

Echo911 Consolidated Dispatch Customers:

Over the next three days, please watch for important email communications from Echo911 with instructions to complete your dispatch onboarding migration to our new system. Timely action will ensure a smooth transition with no disruption to your services.

As part of this update, EchoAlert for dispatch customers is being rebranded as Echo911 CAD Mobile. (The EchoAlert branding will be used for non-Echo911 dispatch customers, who use our alerting product with their own CAD systems.)

We are also preparing to launch Echo911 MDT (Mobile Data Terminal), a new application for Windows and macOS, designed for use on desktops, laptops, and tablets to enhance field and command-level operations.

Additional details and rollout information will be shared as they become available.

04/13/2026

This week, Echo911 proudly celebrates National Public Safety Telecommunicators Week 💛

Every call for help begins with a voice. Calm in chaos, steady in crisis, and unwavering in purpose, our telecommunicators serve as the vital link between those in need and the first responders who answer the call. Working 24 hours a day, 7 days a week, they provide reassurance to the frightened, guidance to the lost, and coordination during life-saving operations.

Whether serving our own Public Safety Answering Point, PSAP #8753, or supporting one of the many centers we proudly contract with and staff, Echo911 telecommunicators represent the highest standard of professionalism in public safety. Their dedication ensures that communities receive reliable, compassionate, and efficient emergency communications when every second counts.

Our team’s extensive training and unwavering commitment to excellence make them truly the best of the best. Echo911 is proud to have implemented Emergency Police Dispatch, Emergency Fire Dispatch, and Emergency Medical Dispatch with T-CPR across the board. These lifesaving protocols empower our telecommunicators to provide critical pre-arrival instructions and deliver the highest level of service to the communities we serve.

Often called the first, first responders, they are the unseen heroes of public safety. Their voices save lives, strengthen partnerships, and bring calm to moments of uncertainty.

To our Echo911 telecommunicators: thank you for your service, your professionalism, and your relentless commitment to excellence. We are honored to stand beside you and proud of the difference you make each and every day.

Please join us in recognizing and thanking these extraordinary professionals.

👏 Take a moment this week to show your appreciation.

Address

1004 Oster Drive, Suite C
Huntsville, AL
35816

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