The Mission of the Mayor’s Citizens’ Assistance Office is to improve the quality of life for Houstonians by promoting efficient and effective city services, and encouraging community involvement and participation. The MCAO was one of the original projects funded by the Federal Community Development Act of 1974, and was set-up as a division within the Mayor’s Office. Over the past few decades, the
MCAO has changed its name but remains focused on its original mission: community assistance and constituent services. Today, in its 35th year, the MCAO continues to assist the with the Mayor's chartered duties of directing and monitoring the efficient and responsive delivery of city services, responding to information and service inquiries, providing constituent services, and improving the quality of life for the citizens of Houston. Overview of MCAO Services:
•Coordinate responses and resolutions to community complaints through appropriate city departments and other agencies
•Coordinate community involvement for voluntary compliance on such things as dangerous buildings, weeded lots, abandoned vehicles and criminal activity
•Handle requests for city services, individual complaints/referrals and field investigations
•Promote neighborhood revitalization efforts through community outreach activities
Other MCAO Services:
•MCAO administrative staff (located at City Hall Annex) assists the public with their presentation to the Mayor and City Council on Tuesdays at the weekly City Council Public Session meetings
•Requests for a certificate or proclamation from the Mayor are coordinated with the Communications Office on behalf of the citizen
Community Outreach Activities:
•Collaborate with Civic Clubs / Neighborhood Organizations & Homeowner Associations
•Civic Club Directory .pdf link on the left last updated May 4, 2011
•Partner with Non-profit/Social Service Organizations, Schools & Church groups
•Help coordinate Neighborhood Clean-ups / Task Forces / Sweeps
•Conduct neighborhood Surveys / Tours / Site Visits / Complaint Investigations
