02/12/2026
VA's National Cemetery Administration scored 98 out of 100 on the American Customer Satisfaction Index, the highest ever attained. This marks the eighth consecutive time NCA has ranked first nationwide in the survey. The average government score for 2025 is 70. No other public, private or nonprofit organization in the country has received the consistently high customer satisfaction ratings as NCA over the past decade-plus.
https://news.va.gov/press-room/va-sets-new-record-for-customer-satisfaction-in-memorial-services/