High Point 911

05/11/2026

Another EID certification added to the list for High Point 911!

Please join us in congratulating Communications Training Officer Seth Caldwell on earning his Excellence in Dispatch (EID) Certification through NENA - National Emergency Number Association.

We are proud to continue growing the number of EID-certified professionals within our center and appreciate Seth’s commitment to the profession and to providing outstanding service to our community every day.

Congratulations, Seth, on this well-earned achievement!🎉

04/18/2026

This week didn't happen on its own.

Behind every meal, every gift, and every moment our telecommunicators felt celebrated this week, there was someone in this community who made it possible.

Local businesses, partner agencies, and individuals stepped up to make sure the people who answer your calls knew they were valued.

To everyone who donated, dropped off, sponsored, or simply showed up with something to make this week brighter: thank you. You reminded our team that the community they serve is the same one that has their back.

National Public Safety Telecommunicators Week belongs to our staff. But this post belongs to you.

Thank you to:
&Grill | | 's Frozen Custard High Point | (S.Main) | | | | | | | | -Fil-A | Claddagh Restaurant & Pub - High Point, NC | DeBeen Espresso HP | Dot & Pearl's Coffee and Bakery | | (Brian Jordan Place, E. Lexington, N. Main, Westchester) | | | Green Street Baptist Church | High Point | (N. Main, S***t Club) | High Point Chiropractic | High Point Rockers Baseball | | Ham | Lil's Coffee Bar | | | | Riding High Harley-Davidson | S & P Lemonade | | (Westchester) | Sweetdoughbakeshop | Wayback Burgers | | City Barbeque High Point

04/17/2026

National Public Safety Telecommunicators Week called for spirit week, and our teams did not disappoint.

From boots and bandanas on Western Monday to mouse ears and glass slippers on Disney Friday, this team showed up every single day... and honestly, some of these looks deserve their own runway.

Swipe through and pick your favorite. We dare you to choose just one.

🤠 Monday: Western Day
😴 Tuesday: Pajama Day
🌺 Wednesday: Aloha Wednesday
🏈 Thursday: Sports Fan Day
🏰 Friday: Disney Day

Happy National Public Safety Telecommunicators Week to the people behind the headset. This is your week, and you wore it well.

04/14/2026

We made a video for our telecommunicators at this year's banquet. They saw it for the first time in that room, surrounded by their colleagues, and today we're sharing it with all of you.

The people in this video are police officers, firefighters, former staff, and retirees, including some who sat in those same chairs and answered those same phones. People who have spent careers on the other end of our team's voice. People who know better than anyone what it means to have a great telecommunicator in your ear when everything is going wrong.

They had some things to say. We think you should hear it.

Share this one. Let's make sure our telecommunicators know just how seen they are this week.

04/12/2026

It's National Public Safety Telecommunicators Week, and we have things to say.

Somewhere in High Point right now, one of our dispatchers is simultaneously talking a nervous caller through an emergency, updating officers in the field, logging a call, and probably eating a snack that's been sitting on their desk since Tuesday. They make it look easy. It is not easy.

These are the people who answer at 2am when the rest of us are asleep. They hear your panic and meet it with calm. They are the voice between the chaos and the cavalry, and High Point 911 is stacked with some of the best in the business.

No sirens. No lights. No glory. Just headsets, keyboards, and an unshakeable commitment to this community.

We are so proud of this team.

👇 If you know one of our telecommunicators, tag them below and let them know they're seen this week. And if you've ever called 911 and heard a steady voice on the other end of the line, share this post. That voice? One of ours. And we wouldn't trade them for anything.

04/10/2026

There are people who do their job well. And then there are people who make you wonder how anything worked before them.

Earlier this week, alongside our Telecommunicator of the Year recognition, High Point 9-1-1 presented the Matthew Brown Legacy Award. This honor carries the name of Master Telecommunicator Matthew Brown, and it exists because some people leave a mark that outlasts their time on the job. It goes to the person who creates lasting change, who strengthens the bonds between the community and those who serve it, and who shows up with integrity and purpose every single day.

This year, that person is Teresa Wall.

Teresa works behind the scenes for the High Point Fire Department, and the retired firefighter community she serves would tell you she is the thread that holds them together. When you retire from this job, you don't stop mattering to Teresa. She makes sure of it. She keeps people connected, looks out for them, and ensures that the family they built during their career doesn't quietly disappear when they leave it.

Her sense of service has no boundaries. It doesn't stop at the edge of her job description, her department, or even her agency.

That is the spirit of this award. That is Teresa.

Congratulations, Teresa. Matt would be proud. 💛

High Point Fire Department

04/08/2026

She made a genuine connection with a complete stranger in a 15-second elevator ride. Last night, her teammates named her Telecommunicator of the Year. Honestly, nobody was surprised.

Meet Karen Shearer.

Karen spent years in law enforcement before making the jump to emergency communications, and she brought every bit of that experience with her. She understands this job from both sides of the radio, and it shows. As Assistant Shift Supervisor, she keeps the floor running, mentors new telecommunicators as they find their footing, and supports her team through the hardest calls. Her teammates call her the team's "Mom," and it fits. She checks in with every person on the shift and has a gift for making people feel seen, supported, and welcome.

Hence the elevator story.

Last night's banquet was the perfect way to head into National Public Safety Telecommunicators Week, which kicks off this Sunday, April 12th.

Karen, you traded one way of serving this community for another. Turns out you were built for both. And if you ever need proof, just ask the stranger in the elevator. 💛

04/01/2026

After nearly two decades of service, David Wilson is retiring from our communications center today.

Since joining the department in 2007, David has played an important role in the history and success of our center. Over the years, he trained and mentored many members of our team, sharing knowledge and experience that continues to influence our communications center today. He also contributed to key milestones for the center, including our achievement of the APCO Project 33 Training Program Certification.

We are grateful for the dedication David has shown to this profession and to the community we serve. We wish him the very best in his retirement.

03/30/2026

Today we pause to remember one of our own. 🖤

Five years ago, on March 30, 2021, we lost Master Telecommunicator Matthew R. Brown, just two days before his retirement date. To the officers and firefighters he served, Matt was a calm voice in the storm. Someone who always had their back. His fellow telecommunicators knew him as "The Professor," a trainer, a mentor, and a previous Telecommunicator of the Year whose knowledge and spirit simply cannot be replaced.

Matt came to High Point 911 in 2002 and never looked back. This center was his family, and that was never just a saying for him. It was how he lived every single shift.

Five years gone. Never forgotten. We still hear you, Professor. 🎙️

03/25/2026

The High Point 911 family is heartbroken by the passing of Detective David Rosser.

For many of us, David was more than a voice on the radio. He was someone we knew, someone we trusted, and someone who was part of this family.

We are grateful for the time we had with him and the impact he had on this community. We grieve alongside the men and women of the High Point Police Department, and our hearts are with his wife and loved ones.

He will not be forgotten.

It is with heavy hearts that we share the unexpected death of Detective David Rosser.

Detective Rosser, 42, died earlier this week from a medical emergency. Please keep his wife and family in your thoughts during this difficult time. The High Point Police Department wants to ensure his family receives the support and appropriate privacy they need as they grieve this loss.

Detective Rosser joined the High Point Police Department in 2008 after starting his law enforcement career in Durham. He was most recently assigned to the Violent Crimes Unit. Detective Rosser also served as a fi****ms instructor, crisis negotiator, a member of the Civil Emergency Unit and he played bagpipes as part of the department's Honor Guard.

For more than a decade, he played the bagpipes at law enforcement memorial services and funerals across the Triad and North Carolina. He was one of only a few police officers in this part of the country that played the bagpipes. In a 2024 interview about his time with HPPD's Honor Guard, Detective Rosser reflected on what it meant to him to be able to honor officers who paid the ultimate sacrifice in this way. He said when he played, he thought not just about the officer that died, but also their family and friends. He said, "Knowing that doing this service helps them with the funeral process and with the grieving process... It's meaningful to me to be able to provide that."

Detective Rosser will be greatly missed by many. We are grateful for his service to our department and our community.

Information about services is not available at this time.