The Hagerstown Light Department

The Hagerstown Light Department Municipal Electric Utility of the City of Hagerstown Maryland

EXTREME WEATHER POTENTIAL ALERTThe National Weather Service issued a Hazardous Weather Outlook for our area forecasting ...
03/16/2026

EXTREME WEATHER POTENTIAL ALERT

The National Weather Service issued a Hazardous Weather Outlook for our area forecasting severe thunderstorms capable of producing damaging winds and tornadoes likely this afternoon and evening. There is the potential for significant damage from wind gusts of 70 to 80 mph as well as an isolated stronger tornado. These threats are highest for areas along and east of Interstate 81.

This event has the potential to create widespread outages of long duration. Citizens should be prepared, especially if power is relied on for medical equipment.

HLD is monitoring and preparing accordingly. Outage restoration follows the industry standard of 911 emergencies & critical infrastructure first, followed by large area restorations, then individual services.

Customers should report all downed wires, cables, and facilities to the HLD along with any power outages by calling 301-790-2600 and providing their name, address, and phone number with any detailed information. HLD staff will categorize, plan, and execute restoration activities based on this information until all customers are restored.

REMEMBER: Treat all downed utility facilities as extremely dangerous. Stay away and stay alive!

05/03/2025

UPDATE: As of 8:48pm, all customers have been restored. If you do find yourself without power, please contact the Hagerstown Light Department at 301-790-2600. As a reminder, these Facebook messages are for informational purposes and we do not monitor for outage reporting or discussion.

UPDATE: As of 7:22pm, customers in the southeast area of the City have been restored. If you find yourself in that area and still without power, please call the HLD at 301-790-2600. The majority of customers on the North end of town have been restored, but those on the Terrace, Hamilton, and Oak Hill area will be out for a few hours while repairs are made to storm damaged facilities.

The HLD is investigating outages in the northeast and southeast areas of town.

The City of Hagerstown - Municipal

The HLD is monitoring the forecast for severe weather for the evening and overnight hours of 4/29/25. Please review you...
04/29/2025

The HLD is monitoring the forecast for severe weather for the evening and overnight hours of 4/29/25. Please review your plan for dealing with severe weather conditions and the potential for power outages. Keep away from all downed wires and cables; consider them energized! Outages can be reported to the HLD by calling 301-790-2600 24 hours a day, 7 days a week.

The City of Hagerstown - Municipal

04/26/2025

Update: 4:56pm - A pole fire was discovered and the line will be isolated to make repairs. Approximately 144 customers west of Cleveland Ave. will be without power until repairs are complete.

The HLD is experiencing an outage in the east area of town. Crews are onsite investigating.

04/23/2025

All electric outages reported to the HLD from the recent storm have been restored that can be. As private service side repairs are made, please contact the HLD at 301-790-2600, and a crew will be dispatched to restore service. Thank you once again for your patience and encouragement.

04/22/2025

Electric service has been restored to the majority of customers throughout the day. We are on track to restore most of the customer base by midnight tonight. There are still a few pockets of outages and individual customers we are getting to who need to make repairs their private facilities before we can reconnect. We will work once again through the night and as long as it takes for these folks. Please report lingering outages to 301-790-2600. We thank you for your patience and kind words!

04/22/2025

HLD and contracted crews are currently working in the following areas:

- Carrol Heights (Glennwood, Beechwood, Columbia, Sunnyside, Fairview, Haven, others).
- Key Ave.
- N. Cleveland Ave.
- Potomac Ave.
- Magnolia.

We also have crews canvased all over the HLD service territory reconnecting services as repairs are made, so if you don't see your area above, it doesn't mean we're not coming to you.

If your service has not been restored, please contact us by calling 301-790-2600, social media is not monitored for outage reporting.

The HLD and contracted crews continue to cut and remove trees from our facilities and rebuild our infrastructure. Immed...
04/21/2025

The HLD and contracted crews continue to cut and remove trees from our facilities and rebuild our infrastructure. Immediately following the severe weather event, the HLD experienced over 13,000 outages to its 18,500 customers. Priorities for restoration were critical infrastructures such as water and wastewater treatment facilities as well as communications and safety elements. Large blocks of outages were then focused upon while scouts surveyed damage and tree crews began the large task of removals so the HLD and contract crews could access damaged facilities. Within 24 hours, thousands of customers were restored, and we continue working around the clock to complete restoration which is proving to be extremely difficult and lengthy. There are/were multiple broken poles, thousands of feet of wire, and multiple transformers destroyed. Due to this, we must adjust our estimated time of restoration to the majority of customers to Tuesday 4/22 at 11:59pm. There may be isolated pockets of outages remaining after that time due to continued rebuilding of infrastructure or customer related repairs. Report outages by calling 301-790-2600. We appreciate all the kind words and encouragement from the community as we are here to work for you.

The City of Hagerstown - Municipal

04/21/2025

STORM RESTORATION UPDATES: PLEASE SEE UPDATES IN MAIN POST BELOW. ⬇️⬇️⬇️⬇️⬇️⬇️⬇️

UPDATE: 4/21, 6:30AM: HLD and mutual assistance crews are continuing efforts to restore service. Please be mindful of ...
04/20/2025

UPDATE: 4/21, 6:30AM: HLD and mutual assistance crews are continuing efforts to restore service. Please be mindful of work areas and remain clear for your safety. It is our goal to restore service to the majority of customers by late tonight. Some of the hardest hit locations and toughest rebuilds may linger into tomorrow (4/22), but we remain vigilant.

UPDATE 4/20 6:00PM: Numerous mutual assistance crews made up of Maryland Municipal Electric Dept. workers, contract line workers, and tree crews arrived on the HLD system throughout the day. Linework and tree work will continue through the night and through the day tomorrow. Service has been restored to thousands of customers, but many scattered outages remain, we will get to you as soon as we can. Image: A roof lays against a broken HLD pole.

UPDATE: 4/20, 11:24AM: All HLD electric circuits are back in service with a few sections of them still out under repair. Crews will be actively removing trees, replacing poles, crossarms, and wires. We estimate the majority of customers to be returned to service by the late evening of 4/21 as we go service call by service call. There will be a few that take longer due to the damage. We will be widespread the remainder of today and tonight working non-stop. If your power is still out, you can check up with us by calling 301-790-2600 24/7.

UPDATE: 4/20, 6:10AM: Multiple circuits have been restored to service and a few remain out pending repairs. Individual electric services are being scouted and added to the work schedule. Repairs are lengthy, with many of them requiring hours of tree removal before repairs can begin. Please report downed electric utility facilities to the HLD by calling 301-790-2600.

UPDATE: 4/20, 3:53AM: Crews continue to investigate causes of damage and make repairs. As mentioned, it is widespread. We have restored service to approximately 3360 customers, but we have a long way to go. Please exercise patience as we work tirelessly to restore service to critical facilities first, followed by the remaining areas.

UPDATE 4/20, 12:43AM: Initial damage assessment is severe. Additional assistance is being requested. Service will be restored to critical facilities first, followed by remaining areas. This WILL be an extended outage and an estimated time of restoration will be provided once damage assessment is completed. Outages and downed facilities can be reported as always to 301-790-2600.

The HLD is aware of outages throughout the City and crews have been dispatched to affected areas to perform damage assessment and determine repairs. At this time we do not have individual estimated times of restoration, but as we are able to, we will share here. Please stay away from all downed power lines.

03/26/2025

Update: Repairs are complete and all customers should be returned to service. If you are still without power, please call 301-790-2600.

Update: Repairs have been made to the damage caused by a vehicle accident. There will be brief outages while circuits are switched back to normal operation and all customers restored to service by 8:00am.

Update: Power has been restored to portions of the area, while others must remain out while repairs are made.

Update: The cause of the outage has been identified. We will update with an estimated time of restoration when available.

The HLD is investigating an outage affecting areas of the downtown. More information will be provided as it becomes available.

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425 East Baltimore Street
Hagerstown, MD
21740

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