09/14/2026
Efforts to modernize a Department of Veterans Affairs system that supports the processing of veterans’ benefits claims have been hampered by “insufficient oversight and weak program management,” according to the agency’s Office of Inspector General.
The watchdog warned in an audit released on Tuesday that VA’s Office of Information and Technology has not taken all of the necessary steps to keep the revamp of the agency’s Benefits Enterprise Platform on track, which could potentially affect the processing of veterans’ benefits and other modernization efforts.
The BEP platform — one of 85 legacy systems that VA has identified as needing to be modernized or decommissioned to “improve overall efficiency of claims processing” — helps facilitate the sharing of information between the Veterans Benefits Administration and other “business line systems” that include pension, vocational rehabilitation and employment benefits.
An audit found gaps in planning, cost estimates and oversight that could put the modernization effort further behind schedule.