06/09/2026
π£ Parent Feedback Needed!
We'd love your honest input!
As many of you know, Go Play & Party is now a self-check-in facility. To enter, guests need to purchase a play pass or membership and download the Serenity app before arriving. The challenge is that many families arrive expecting immediate entry, and the setup process can take a few minutes.
We're looking at ways to better communicate this on our website, social media, confirmation emails, and signage.
π If you were a first-time visitor, what would make it crystal clear that you need to:
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Purchase a play pass or membership
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Download the Serenity app
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Create your account & log in with the same account that you created the membership before arriving for the smoothest experience
Would a banner at the top of the website help? Different wording? A video walkthrough? More signs on the door? π
We truly value the feedback of our parent community and would love to hear your thoughts. Our goal is to make the process as easy and stress-free as possible for everyone.
This is our website for reference:
goplayandparty.com
Drop your suggestions in the comments! β€οΈ