12/02/2025
🚨 IMPORTANT BILLING UPDATE FOR GRACEMONT UTILITY CUSTOMERS 🚨
The Town of Gracemont has officially switched to a new utility billing system. Please note the following important changes:
📬 New Bills:
• Your monthly bill will look different—the new billing cards are completely green.
• If you previously received group billing, you will now receive a separate bill for each account.
• If you normally receive your bill by email, you will receive a paper bill this month. We are working to restore email billing by the next cycle.
• If you have more than one Polycart, dumpster, or a lock bar, your bill will not list each item separately at this time—these services are temporarily grouped together on the bills, which may make your trash total appear higher. We are currently trying to see if it is possible to have each service listed individually.
💳 Payments:
• If you previously had payment information on file for automatic payments on the 10th, we will no longer be able to process those in-office.
• To view your bills or enroll in autopay, paperless billing, text-to-pay, and public alerts, please visit:
gracemontutilities.nexbillpayonline.com
(Website should be available by the end of the day on Wednesday, December 3, 2025.)
• Phone payments must be made by calling 888-279-4920. We can no longer process phone payments in the office.
💲 Updated Service Fees:
• Card payments:
$2.95 for payments $250 or less
2.75% for payments over $250
• E-check payments: $2.00
📞 Update Your Contact Information:
Now is a great time to ensure we have your current phone number. Please write your updated phone number on your billing card when returning it with your payment.
🆘 Need Help?
If you need assistance setting up your online account or autopay, please stop by the office- We will be happy to help however we can. We appreciate your patience as we work through this transition and resolve any issues that may arise. Thank you for your understanding!