Pendleton County Water District

Pendleton County Water District This page is created to inform customers of any scheduled maintenance, outages and issues reported. This page will not be monitored after hours.

As a customer, if you have any problems/concerns contact the office at 859-654-6964 to report.

05/11/2026

UPDATE: 5/11/2026 @ 1:00pm
Repairs are complete and water has been restored

Our service technicians are aware of a main break in Duckers Woods.
There will be a disruption in service for surrounding customers.
Unfortunately, in these situations a timeline will not be given.
Our crew will work until the water main is repaired and services are restored.
Thanks for your patience and understanding.

05/07/2026

UPDATE: 5/7/2026 @ 12:42pm Water has been restored

Due to difficulties last Friday, the service technicians will be back out installing a fire hydrant at the intersection of Boyd Rd and Herringer Rd
There will be a disruption in service as this process is being completed for customers in that area.
We do not have a time line, please be patient.
Our service technicians will work efficiently to restore service as soon as they can.
Thanks for your patience and understanding.

03/30/2026

REMINDER: Our office will be doing Shut Offs on all delinquent accounts.
To avoid disconnection for non payment and charged the additional reconnection fees, please make sure to pay your past due amount by the last day of the month, March 31 2026 by midnight. If you pay online yourself, please be sure to pay before midnight, as our system does not allow us to see same day payments.

Thank you

03/30/2026

UPDATE: repair is completed and water has been restored. If you were affected, flush your lines to remove any air that could be in your service lines.

Our service crew is aware of a water main break on Plum Creek Rd
Service will be interrupted for customers in this area so repairs can be made.
We apologize for the inconvenience
We appreciate your patience and understanding.

02/12/2026

UPDATE: 2/12/2026 at 5:15 pm services have been restored for customers affected by the below water main break

Our office is aware of service outage on Kelly Rd, Schlueter Rd and Serenity Trail.
Our service crew has found the water main break on Kelly Road.
Our crew will be working to repair the water main and restore services to all customers affected.
We apologize for the inconvenience.
We appreciate your patience and understanding.

01/29/2026

REMINDER: Our office will be doing Shut Offs on all delinquent accounts.
To avoid disconnection for non payment and charged the additional reconnection fees, please make sure to pay your past due amount by the last day of the month, January 31, 2026 by midnight. If you pay online yourself, please be sure to pay before midnight, as our system does not allow us to see same day payments.

Thank you

Helpful tips to prepare for the freezing temps and large prediction of snowfall in our area.If you live in a trailer or ...
01/24/2026

Helpful tips to prepare for the freezing temps and large prediction of snowfall in our area.

If you live in a trailer or doublewide that has underpinning or vinyl skirting, make sure it is secure around the entire perimeter of your home. The cold air will cause your pipes to freeze.

If you notice that your meter lid is not completely covering your water meter, please reposition it, to help avoid a frozen meter.
If there is water inside the meter box, do not dip it out. This creates an insulation for the meter and serves to protect the equipment inside.

01/20/2026

The Boil Water that was posted by our district on Thursday 1/15/2026 has been lifted for all customers affected.
Thank you for your patience and understanding.

01/16/2026

BOIL WATER ADVISORY:
READ BELOW FOR AFFECTED AREAS:

Due to the continued reports of discoloration of water in our district and our efforts to flush it out of the system, our office has issued a Boil Water Advisory for the following areas:

Bethel Area: North of Hwy 22 to the Hills Country Club (Catawba Rd, Bethel Lane, Hwy 17 to the City of Demossville, Bryan Griffin Rd, Sullivan Ln, Greenwood Portland, Blackburn Rd, Phillip Sharp Rd, Menzie Bottoms, Wright Rd, Retreat St, Ackman Rd, Corena Lane, Linksview and Clubside Dr

Knoxville Gardnersville Area: Knoxville Gardnersville Rd, Hwy 467, Jagg Rd, Center Ridge Rd, Ravenscraft Rd, Straub Lane, Cahill Rd and Harlow

This Boil Water Advisory is in effect until further notice.

If you live in an area of Pendleton County Water District and have noticed changes to your water, please call the office at 859-654-6964 to report your issue and follow the same Boil Water Advisory.

We apologize for the inconvenience and are working to fix the issues reported into our office.

01/08/2026

UODATE: the District is finished flushing in the affected areas. If you were affected by the discoloration of water in those areas mentioned below, please flush your service lines (flush toilets and your faucets to remove any existing water out of your personal service line)
Thank you for your understanding during this.

Our district has been flushing in the Knoxville Gardnersville, Hwy 467 and Jagg Road areas due to multiple calls with complaints of discoloration of water. If you are in those areas mentioned and have experienced any discoloration of water, please know that we are aware and are working to correct this issue.
Thank you in advance.hectnghe

12/23/2025

UPDATE:
Water has been restored in the Duckers Woods area in Butler.
Our district will be flushing.

Address

331 Highway 330 West PO Box 232
Falmouth, KY
41040

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+18596546964

Website

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