05/18/2012
Who can self-counsel:
1. Anyone who has done a military move may self-counsel, with the following exception:
- Retirement
- Separation
- First time movers
- Local moves and Direct Procurement Method (DPM)--shipments under 1000 lbs.
- Non-temporary storage (NTS). Although there is a radio button to select NTS in DPS, it does not work. The personal property office must create this shipment in our old system.
Top 10 Things Customers Must Know Before Using Defense Personal Property System (DPS)
Before beginning the Self Counseling process:
1. Obtain a Log In from Electronic Transportation Acquisition (ETA) at www.move. Once you register you will receive a password from "ETA". Make sure you keep this password as you will be using it throughout your move.
2. If you already have a DPS account but cannot remember the password, select the red forgot my password button and they will send you a new one. You do not need to re-register for a DPS account, just reset your password.
2. If you have difficulty registering or resetting your password, contact the System Response Center (SRC) Help Desk Toll Free Number (800) 462-2176 for assistance.
3. Ensure the Personal Computer (PC) used has Internet access.
a. Apple or Macintosh Web Browsers are currently not compatible for use with DPS.
b. Pop Up Blocker must be turned off for DPS to function properly.
4. Ensure you have a valid civilian electronic email account (yahoo, hotmail, gmail, etc.). Any email account that is not an official government or a military email account is a civilian account. If you do not have a civilian account, you should create one before you start your self counseling.
5. Review the Training Tab information in the upper right corner of the DPS Customer’s home page.
6. The personal property office has an excellent DPS user guide that walks you through the entire process, from registration to printing out your forms. Feel free to drop by and get this handy guide.
After Self Counseling is completed:
7. If you are doing a government contracted move, print out the DD1299 and DD1797 for "each" shipment NOTE: Members transferring OCONUS, unless it is a remote assignment, may have both household goods (HHG), and unaccompanied (UB). These will be done as two separate shipments and will need the DD1299/DD1797 for both shipments. As mentioned earlier, if you are also entitled to NTS storage. The personal property office will create this paperwork for you to sign.
8. SIGN and DATE in the customer signature block of both forms. Turn in the signed documents with a copy of you from orders to the personal property office as soon as you finish. We prefer you bring the documents to us, however, if that is not possible, you may send your documents as a PDF file to [email protected]. We WILL NOT accept Jpg or camera photos of your documents. If you do email your form, we highly recommend you call our office at 509-247-5815 to ensure your documents are good to go for submission to JPPSO for booking. NOTE: Members will not be able to print any of the PPM(DITY) paperwork until after our office has entered the funding from your orders.
9. You should receive an email identifying the moving company (Transportation Service Provider or TSP) that will be responsible for your move. The email should contain contact information for that company. If you do not receive that information within two weeks of your requested pack out dates, contact your local transportation office for assistance.
9. To file a Loss and Damage Report Click on “Step 1 File a Loss/Damage Report” on http://www.move.mil/dod.htm
10. To file a Claim: Click on “Step 2 File a Claim” on http://www.move.mil/dod.htm
