04/12/2026
Every year during the second week of April, the telecommunications personnel in the public safety community, are honored. This week-long event, initially set up in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office in California, is a time to celebrate and thank those who dedicate their lives to serving the public. It is a week that is set aside so everyone can be made aware of their hard work and dedication.
National Public Safety Telecommunicators Week (NPSTW) gives Americans an opportunity to thank 9-1-1 call takers, dispatchers, and all of the support personnel who work very hard every day to keep their communities safe. Public safety communications officers perform critical tasks behind the scenes to support law enforcement, firefighters, and emergency medical personnel.
Seminole County E-911 officially began its operations on January 1, 2000 with only four personnel serving the community 24/7. Sheriff Heath Elliott serves as the director of Seminole County E-911. He now has a staff of 9 full-time Communications Officers. Not only do they provide 9-1-1 services, they also handle many of the administration duties for the Sheriff’s Office as well.
Under O.C.G.A. 35-8-23, effective July 1, 1995, any agency that provides emergency communication services must have their employees complete Basic Communications Officer Certification course. The 40-hour course is held at the Georgia Public Safety Training Center in Forsyth. Communications Personnel also receive certification in using the national Criminal Justice Information System. They are required to receive an additional 10 training hours per week. In 2024, they collectively received over 260 training hours.
The 9-1-1 Centers across the United States answer an average of 600,000 calls daily with over 90% of those coming from cell phones. As of April 12, 2026, Seminole County has answered 1,228 calls to calls to 9-1-1 and have handled 4,998 calls for service for the year
The past few years have been challenging for everyone. Seminole County E-911 personnel preserved and rose to the challenge.