05/01/2026
Job Title: Operator / Customer Service Representative
Location: Columbia County, WA
Job Type: Full-Time
FLSA Status: Non-Exempt (Hourly)
Salary Range: $21.50 – $35.01 per hour (Highly dependent on job-related experience and qualifications)
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Position Overview
Columbia County Public Transportation (CCPT) is seeking a dependable and customer-focused Operator/Customer Service Representative to join our team. This is a safety-sensitive position responsible for both operating passenger vehicles and providing dispatch and customer service support.
This role requires professionalism, strong communication skills, and the ability to work independently in both field and office environments.
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💰 Compensation Transparency (Washington State Requirement)
The hourly wage for this position is $21.50 to $35.01 per hour.
👉 Starting pay is strongly determined by directly related experience, certifications, and qualifications.
Candidates with extensive relevant experience (such as commercial driving, dispatching, or public transit operations) may be considered toward the higher end of the range.
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Key Responsibilities
• Safely operate buses, vans, and other transit vehicles
• Assist passengers, including individuals with mobility impairments
• Perform pre-trip inspections and report mechanical concerns
• Provide excellent customer service and handle passenger concerns professionally
• Schedule and dispatch rides using computer-based systems
• Answer phones, manage trip data, and coordinate with drivers
• Maintain accurate records, reports, and fare reconciliation
• Support daily office operations and administrative functions
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Minimum Qualifications
• High school diploma or GED (or equivalent experience)
• Valid driver’s license with a clean driving record
• Ability to obtain a Class C CDL with passenger endorsement within 6 months
• Minimum of 6 years driving experience with no recent accidents or violations
• Basic computer skills (Microsoft Word, Excel, data entry)
• Strong communication and customer service skills
• Ability to pass:
o Washington State background check
o DOT physical
o Drug and alcohol screening (including random testing)
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Additional Requirements
• Ability to obtain First Aid/CPR certification within 90 days
• Must be able to lift up to 25 lbs and assist passengers when needed
• Willingness to work flexible shifts, including:
o Early mornings
o Evenings
o Weekends
o Holidays
o Emergency or special event coverage
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Work Environment
Work is performed in both office and vehicle settings, with exposure to weather conditions, vehicle noise, and frequent interaction with the public.
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Benefits
• Paid Time Off (PTO) (pro-rated based on hours worked)
• Participation in Washington State PERS retirement system (eligibility applies)
• Health insurance options (based on eligibility requirements)
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Employment Conditions
• This is an at-will position, meaning employment may be terminated by either the employee or employer at any time, with or without cause or notice.
• This is a safety-sensitive role subject to federally regulated drug and alcohol testing.
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Equal Opportunity Employer
Columbia County Public Transportation is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, s*x, s*xual orientation, gender identity, religion, creed, marital status, age, or any other protected status under federal or Washington State law.
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How to Apply
To apply, please contact the Columbia County Public Transportation office to obtain an application, or visit our website at https://ccptransit.org/ Job Posting closes May 15th 2026.
