Ohio Office of the State Long-Term Care Ombudsman

Ohio Office of the State Long-Term Care Ombudsman We advocate for excellence in long-term services and supports wherever Ohioans live.

Ohio’s Office of the State Long-Term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.

Looking forward to this webinar. Please share with any Law Enforcement and Emergency Medical Services you may know.
05/27/2026

Looking forward to this webinar. Please share with any Law Enforcement and Emergency Medical Services you may know.

Join Consumer Voice and the Department of Justice next Wednesday at 2pm for a webinar to introduce our new toolkit designed for Law Enforcement and Emergency Medical Services to prepare them for calls into long-term care facilities. Register to join: https://bit.ly/4nPv452

In addition to the 100 hours of training every ombudsman takes to become a certified Ombudsman Specialist, all ombudsmen...
05/21/2026

In addition to the 100 hours of training every ombudsman takes to become a certified Ombudsman Specialist, all ombudsmen and volunteers take 18 hours of annual continuing education. We were pleased to welcome 61 ombudsmen from across the state to continuing education last week here in Columbus. We strive to keep our advocacy and problem-solving skills sharp and keep up with the latest rule and legislative changes, all in an effort to better serve residents living in Ohio's nursing, assisted living and adult group homes. Thanks everyone for a great day of training! https://aging.ohio.gov/care-and-living/ombudsman

Pro Seniors, Inc. Ombudsman - Montgomery County, Ohio ABLE Ohio District 5 Area Agency on Aging, Inc. Easterseals Central and Southeast Ohio Area Agency on Aging District 7 - Ohio Volunteer Long-Term Care Ombudsman Program LTCO - Long Term Care Ombudsman Direction Home of Eastern Ohio Direction Home Akron Canton Area Agency on Aging & Disabilities Direction Home Ombudsman and Advocacy

Really good explanation of "capacity" from our Central Ohio Regional Long Term Care Ombudsman Program. By recognizing th...
05/19/2026

Really good explanation of "capacity" from our Central Ohio Regional Long Term Care Ombudsman Program. By recognizing that capacity is a spectrum and supporting people thoughtfully, we can empower them to maintain independence, dignity, and choice in their daily lives. Learn more about the long-term care ombudsman program across Ohio at https://aging.ohio.gov/care-and-living/ombudsman

Understanding Capacity đź§ 

Capacity is a person’s ability to make and communicate informed choices. It isn’t all-or-nothing—it exists on a spectrum and can change over time.

There’s no single test for capacity. Often, the best way to understand someone’s capacity is by learning about their values, preferences, and goals. Asking the right questions and listening carefully can make all the difference.

Capacity is also issue-specific. The ability to make a decision depends on the type of choice being made. Simple daily choices, like what to eat or wear, require minimal memory or reasoning. More complex decisions, like managing finances or healthcare, require higher levels of cognitive skills, including comparison, calculation, and organization.

It’s important to remember that capacity can fluctuate. Health, pain, medication, illness, or injury can temporarily reduce a person’s ability to make decisions, while learning, experience, and support can help it grow. Understanding these factors helps us respect autonomy while providing the support someone needs to make informed decisions.

By recognizing that capacity is a spectrum and supporting people thoughtfully, we can empower them to maintain independence, dignity, and choice in their daily lives.

Competency, on the other hand, is a legal determination made by a court. It is a formal decision about whether someone has the legal authority to make certain decisions. Competency is permanent until legally changed, whereas capacity can vary depending on the situation, the type of decision, and the person’s current state.

Last week, state long-term care ombudsmen from across the country gathered in Cleveland for the National State Ombudsman...
05/15/2026

Last week, state long-term care ombudsmen from across the country gathered in Cleveland for the National State Ombudsman Conference to share knowledge, discuss advocacy strategies, and strengthen their commitment to protecting the rights of residents in long-term care. The Ohio delegation, pictured here, was pleased to share and learn best practices to strengthen our mission to advocate for excellence in long-term services and supports wherever Ohioans live. Learn more about the Ohio long-term care ombudsman program at https://aging.ohio.gov/care-and-living/ombudsman

An important part of championing your health, the theme of this year's Older Americans Month, is to build and maintain s...
05/14/2026

An important part of championing your health, the theme of this year's Older Americans Month, is to build and maintain social connections that support emotional well-being. When living in a nursing home or assisted living, talk to your Activities Director about participating in the things you enjoy and connecting with others who have similar interests. You have the right to access opportunities including educational, vocational, social, recreational and habilitation programs (ORC 3721.13 (16)). To learn more, contact your local ombudsman https://aging.ohio.gov/care-and-living/ombudsman

Proper hydration is crucial for nursing home residents. Best practice is to have a tumbler with straw within reach of th...
05/13/2026

Proper hydration is crucial for nursing home residents. Best practice is to have a tumbler with straw within reach of the resident and refilled twice a day as well as upon request. For any concerns living in long-term care, contact your local ombudsman. https://aging.ohio.gov/care-and-living/ombudsman

Small habits can make a big difference in healthy aging.

This week’s healthy aging tip: stay hydrated. Drinking water throughout the day can help support energy, focus and overall well-being.

Keep water nearby, take small sips often and make hydration part of your daily routine.

May is Mental Health Awareness Month. Did you know you can put in place a mental health advanced directive? A mental hea...
05/11/2026

May is Mental Health Awareness Month. Did you know you can put in place a mental health advanced directive? A mental health advance directive is a legal document that allows individuals to outline their preferences for mental health treatment in the event that they become unable to make decisions during a crisis. We encourage everyone to think about and plan ahead for living wills, durable powers of attorney for health care, do not resuscitate (DNR) orders, physician orders for life-sustaining treatment (POLST), and if applicable, a mental health advanced directive. https://nrc-pad.org/states/ohio-resources/
https://www.samhsa.gov/

Graduation season is here and we would like to congratulate and thank all of our interns across the state who completed ...
05/07/2026

Graduation season is here and we would like to congratulate and thank all of our interns across the state who completed their internship with the local long-term care ombudsman offices. We partner with 22 Ohio colleges and universities to give these senior year students hands-on experience educating, empowering, and advocating on behalf of residents living in Ohio's nursing home, assisted living and adult group homes. Congratulations!🎉
featured in this photo are the interns from our Cincinnati based long-term care ombudsman program, Pro Seniors, Inc. serving Hamilton, Butler, Warren, Clermont and Clinton counties.

May is Mental Health Awareness Month. NCOA hosts the yearly Older Adult Mental Health Awareness Day (OAMHAD) Symposium, ...
05/05/2026

May is Mental Health Awareness Month. NCOA hosts the yearly Older Adult Mental Health Awareness Day (OAMHAD) Symposium, to spotlight the need for mental health support for older adults and share best practices. Register for this no-cost, virtual event on May 7th

Good mental health is important to all of us. The yearly Older Adult Mental Health Awareness Day Symposium is a free online event sharing best practices and inspiring calls to action to help meet the specific mental health needs of older adults. Join us on May 7 for the 2026 symposium.

Across the state we have long-term care ombudsmen, caring and trained to advocate for residents and the issues that affe...
05/05/2026

Across the state we have long-term care ombudsmen, caring and trained to advocate for residents and the issues that affect residents living in nursing, assisted living and adult group homes. Find your local ombudsman at https://aging.ohio.gov/care-and-living/ombudsman/get-help/get-help

This 3C card was submitted by one of our long-term care residents on behalf of their Direction Home ombudsman.

The ombudsmen staff in our Elder Rights department are advocates for long-term care residents, covering a 13-county service area. Thank you for the competency, courtesy, and compassion you show every day.

Address

30 East Broad Street, 22nd Floor
Columbus, OH
43215

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+18002821206

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