FiveStar Customer Service Strategies

FiveStar Customer Service Strategies Coaching, Consulting, Customized Strategies and Workshops, Shadowing, Tourism Development and Training...FiveStar is your working partner in progress.

08/25/2026

Ageless and sound advice for anyone in the customer service/customer experience business - and that includes most everyone: "Do your part to make 'Common Sense' a 'Common Practice.' I've experienced two dreadful experiences of late, primarily fast-food establishments, that have been unbelievable. They both were a result of poor or no training whatsoever. So, don't beat up the person on the front-line who is ill-equipped and unable to even count change. Chances are that they were placed there as a warm body only and never properly trained.

Rita, also known as 'Rosie,' is thrilled to partner with the WV Wood County School System (55 schools) to serve as their...
07/26/2026

Rita, also known as 'Rosie,' is thrilled to partner with the WV Wood County School System (55 schools) to serve as their back-to-school presenter for administration and front-line teams. WE CAN & WILL DO IT! Thrilled to return to Wild & Wonderful West Virginia!

03/29/2026

Fur babies can teach us volumes especially about the importance of loyalty, unconditional love, and to acknowledge and appreciate the simplicity of life!

Love and respect Bill Hardman, Jr., immensely. Thankful he opened the STS door for me to flourish in Tourism! An effecti...
03/18/2026

Love and respect Bill Hardman, Jr., immensely. Thankful he opened the STS door for me to flourish in Tourism! An effective and caring leader who paved the way for many of us in Tourism. His legacy lives on.

12/12/2025

Proud to receive this meaningful message from a student I recently mentored at William Carey University in MS

Rita, Thank you so much for our conversation yesterday. I truly appreciate your attentiveness and the way you consistently tailor resources to my interests and needs. The networking guidance you shared, thoughtful preparation, and meaningful follow-up is incredibly valuable, and I plan to put those strategies into practice.

I also want to thank you for your advice yesterday about clarifying
my focus. I’ve spent a lot of time reflecting on it, and even
discussed it with my husband.

I am very grateful to have been connected with you as my mentor this term. Your insight, generosity, and example have made a meaningful impact, and I truly admire the work you do. Thank you again for your support and for offering to continue being a resource in the future. I would be grateful to stay connected.

With appreciation, Samantha, Assistant Professor of Pharmacy Practice

This is what keeps me keeping on!

So very true! How you make people feel is the one thing they will remember the most!
12/12/2025

So very true! How you make people feel is the one thing they will remember the most!

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211 Hillcrest Drive
Clarksville, TN
37043

Telephone

+12295637482

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